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Hitachi Disk Arrays KM for PATROL leverages the Hitachi Device Manager to collect performance information. Because some connectivity issues may exist and cause Hitachi Disk Arrays KM for PATROL to fail, it is highly recommended to test the connection to the Hitachi Device Manager before contacting the Sentry Support Team.
To troubleshoot connectivity issues:
| 1. | Download the connection tool required from the Sentry Software Website. Please note that the connection tool requires Java v1.6 or higher. |
| 2. | Run the command java -jar troubleShooting-Tools-for-Hitachi-Device-Manager-<version>.jar to launch the connection tool. |
| 3. | Enter the information required to connect to the system and click Test Connection. |
| 4. | Wait for the test to complete. If a connectivity issue is detected, an error message will appear. In this case, the issue encountered has nothing to do with Hitachi Disk Arrays KM. Check your configuration to diagnose the source of the issue. |
| 5. | Click Save As to export the connection test results into a txt file. You can then send this information to the Sentry Support Team. |
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