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BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring leverages the IBM Storage Manager to collect hardware and performance information. Because some connectivity issues may exist and cause BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring to fail, it is highly recommended to test the connection to the IBM Storage Manager before contacting the Sentry Support Team.
To troubleshoot connectivity issues:
| 1. | Download the connection tool required from the Sentry Software Website (Downloads section of your product). Please note that the connection tool requires Java v1.6 or higher. |
| 2. | Run the command java -jar <Connection_Tool_Name.jar> to launch the connection tool. |
| 3. | Enter the information required to connect to the system and click Test Connection. |
| 4. | Wait for the test to complete. If a connectivity issue is detected, an error message will appear. In this case, the issue encountered does not concern BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring. Check your configuration to diagnose the source of the issue. |
| 5. | Click Save As to export the connection test results into a txt file. You can then send this information to the Sentry Support Team. |
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