Customer Support

You can obtain technical support by using the Support page on the BMC Software Web site or by contacting Customer Support by telephone or email. To expedite your inquiry, please see "Before Contacting BMC Software."

Support Web Site

You can obtain technical support from BMC Software 24 hours a day, 7 days a week at http://www.bmc.com/support_home. From this Web site, you can

•Read overviews about support services and programs that BMC Software offers:

žFind the most current information about BMC Software products

žSearch a database for problems similar to yours and possible solutions

žOrder or download product documentation

žReport a problem or ask a question

žSubscribe to receive email notices when new product versions are released

žFind worldwide BMC Software support center locations and contact information, including email addresses, fax and telephone numbers

Support by Telephone or Email

In the United States and Canada, if you need technical support and do not have access to the Web, call 800 537 1813. Outside the United States and Canada, please contact your local support center for assistance. To find telephone and email contact information for the BMC Software support center that services your location, refer to the Contact Customer Support section of the Support page on the BMC Software Web site at http://www.bmc.com/support_home.

Before Contacting BMC Software

Before you contact BMC Software, have the following information available so that Customer Support can begin working on your problem immediately:

•Product information

•Product name

•Product version (release number)

•Operating system and environment information, machine type, operating system type, version, and service pack or other maintenance level, such as:

ž PUT or PTF

ž system hardware configuration

ž serial numbers

ž related software (database, application, and communication) including type, version, and service

ž pack or maintenance

ž level

•Sequence of events leading to the problem

•Commands and options that you used

•Messages received (and the time and date that you received them)

žproduct error messages

žmessages from the operating system, such as "file system full"

žmessages from related software