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By default, IBM XiV KM for PATROL sends only the most critical information, warning and error messages to the System Output Window of the PATROL Consoles. Most often, this information is accurate enough to ensure that the KM is working properly.
If you encounter an issue and wish to report it to Sentry Software, you will be asked to enable the Debug Mode and provide the debug output to the Sentry Software support team.
To enable the debug mode:
| 1. | Right-click the KM main icon > KM Commands > KM Settings > Debug... |
Enabling the Debug Mode
| 2. | Check the Enable Debug Mode option |
| 3. | Indicate the date and time at which the system must stop logging debug information. The required format is: YYYY/mm/dd HH:MM:SS |
| 4. | Check the Reinitialize IBM XiV KM option (optional). |
| 5. | Click OK. The debug files will automatically be saved in $PATROL_HOME/log. The debug file includes all System Output Window messages. |
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