Managing Unknown Status

At times, although rare, IBM XiV KM is unable to detect the status of a monitored device, and it returns the poll with "Unknown Status".

If this occurs, you can configure IBM XiV KM to perform certain actions:

•	Trigger a WARNING on the Status parameter (default)

•	Set the Status parameter to OK

•	Trigger an ALARM on the Status parameter

To access this feature, right-click the KM icon > KM Commands > KM Settings > Additional Settings > Unknown Status Management:

Unknown_Status_Management

Unknown Status Management

In addition to the selected actions, if you select the option to Trigger an Internal KM Issue Notification, an error message is displayed in the System Output Window of the PATROL console.