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You can obtain technical support by using the Support page on the BMC Software Web site or by contacting Customer Support by telephone or email. To expedite your inquiry, please see "Before Contacting BMC Software."
Support Web Site
You can obtain technical support from BMC Software 24 hours a day, 7 days a week at http://www.bmc.com/support_home. From this Web site, you can
| • | Read overviews about support services and programs that BMC Software offers: |
| ▪ | Find the most current information about BMC Software products |
| ▪ | Search a database for problems similar to yours and possible solutions |
| ▪ | Order or download product documentation |
| ▪ | Report a problem or ask a question |
| ▪ | Subscribe to receive email notices when new product versions are released |
| ▪ | Find worldwide BMC Software support center locations and contact information, including email addresses, fax and telephone numbers |
Support by Telephone or Email
In the United States and Canada, if you need technical support and do not have access to the Web, call 800 537 1813. Outside the United States and Canada, please contact your local support center for assistance. To find telephone and email contact information for the BMC Software support center that services your location, refer to the Contact Customer Support section of the Support page on the BMC Software Web site at http://www.bmc.com/support_home.
Before Contacting BMC Software
Before you contact BMC Software, have the following information available so that Customer Support can begin working on your problem immediately:
| • | product version (release number) |
| • | Operating system and environment information, machine type, operating system type, version, and service pack or other maintenance level, such as: |
| ▪ | system hardware configuration |
| ▪ | related software (database, application, and communication) including type, version, and service |
| • | Sequence of events leading to the problem |
| • | Commands and options that you used |
| • | Messages received (and the time and date that you received them) |
| ▪ | messages from the operating system, such as "file system full" |
| ▪ | messages from related software |
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