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BMC Atrium Orchestrator Application Adapter for EMC Storage leverages the EMC SMI-S provider to manage EMC storage systems. Because some connectivity issues may exist and cause BMC Atrium Orchestrator Application Adapter for EMC Storage to fail, it is highly recommended to test the connection to the EMC SMI-S provider before contacting the Sentry Support Team.
To troubleshoot connectivity issues:
| 1. | Download the connection tool required from the Sentry Software Website (Downloads section of your product). Please note that the connection tool requires Java v1.6 or higher. |
| 2. | Run the command java -jar <Connection_Tool_Name.jar> to launch the connection tool. |
| 3. | Enter the information required to connect to the system and click Test Connection. |
| 4. | Wait for the test to complete. If a connectivity issue is detected, an error message will appear. In this case, the issue encountered does not concern BMC Atrium Orchestrator Application Adapter for EMC Storage. Check your configuration to diagnose the source of the issue. |
| 5. | Click Save As to export the connection test results into a txt file. You can then send this information to the Sentry Support Team. |
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