Knowledge Base
| Title | Description | Last Update | |
|---|---|---|
| KB1273 | EMC VNXe - File System Running Out of Space Problem ● This article outlines a known issue with EMC VNXe systems which can be exacerbated by monitoring the platform with Hardware Sentry KM. It also provides a workaround for the problem. ● Keywords: VNXe, Numeric Value Extraction |
Nov 05, 2020 |
| KB1049 | Monitoring IBM AIX Servers with Hardware Sentry Best Practice ● This article provides detailed instructions for configuring Hardware Sentry KM for PATROL to properly monitor IBM AIX Servers ● Keywords: AIX, IBM |
Oct 01, 2020 |
| KB1274 | Storage All-in-One ETL: DISCOVERY Service Iteration Fails When Upgrading to v1.4.00 Problem ● This article explains the operation to perform when upgrading to Storage All-in-One ETL 1.4.00 for TrueSight Capacity Optimization to continue discovering, polling, and collecting metrics. ● Keywords: ETL, TrueSight Capacity Optimization, Storage All-in-One ETL |
Sep 28, 2020 |
| KB1272 | Forcing Detection of WMI-based Connectors when Required WMI Namespace is Unavailable Problem ● This article explains how to work around the WMI restrictions created by some antivirus programs, which can cause some connectors to fail. ● Keywords: Hardware Sentry KM for PATROL |
Jun 05, 2020 |
| KB1271 | Monitoring Studio 9: Configuring the Multi-Parameter Formula Monitor in CMA to alert only when multiple conditions are met Best practice ● This article explains how to configure the Multi-Parameter Formula Monitor in CMA to alert only when multiple conditions are met. ● Keywords: Monitoring Studio, CMA |
Jun 03, 2020 |
| KB1270 | Performance and Stability Best Practices for Hardware Sentry KM Best Practice ● This article explains the recommended configuration for optimal performance of the Hardware Sentry KM. ● Keywords: Hardware Monitoring, Hardware Sentry KM for PATROL, System Requirements |
May 27, 2020 |
| KB1185 | Monitoring PostgreSQL with Monitoring Studio using a Configuration Template Configuration Template ● This article explains how to monitor a PostgreSQL database with Monitoring Studio v9.2 and higher. ● Keywords: Configuration Template, PostgreSQL |
Apr 30, 2020 |
| KB1121 | Monitoring MySQL Server 5.5 with Monitoring Studio Configuration Template ● This article describes the configuration template developed with Monitoring Studio to monitor MySQL Server 5.5. ● Keywords: Configuration Template, MySQL, MySQL Server |
Apr 30, 2020 |
| KB1139 | Monitoring the EMC SMI-S Provider with Monitoring Studio Configuration Template ● This article explains how to monitor the EMC SMI-S Provider (also known as EMC SMI-S Agent, or ECOM) through BMC PATROL. ● Keywords: EMC, EMC SMI-S Provider, ECOM |
Apr 30, 2020 |
| KB1092 | Monitoring Microsoft Lync Server 2010 with Monitoring Studio Configuration Template ● This article describes the configuration template developed with Monitoring Studio Microsoft Lync Server 2010. ● Keywords: Configuration Template, Lync, Microsoft OCS 2007, Skype |
Apr 30, 2020 |
| KB1119 | Generating Test Events with Hardware Sentry KM for PATROL Miscellaneous ● This article explains how to generate test events of class 11 and 41 with Hardware Sentry KM for PATROL. ● Keywords: Class 11, Class 41, Events, System Output Window, SOW |
Apr 30, 2020 |
| KB1267 | SSH-based monitoring fails due to incompatible Java versions Problem ● This article explains how to identify problems Hardware Sentry monitoring caused by incompatible Java versions. ● Keywords: Hardware Sentry KM for PATROL, Monitoring Studio, Java, JRE |
Apr 14, 2020 |
| KB1266 | Monitoring Dell Compellent Systems with Hardware Sentry Best Practice ● This article describes the configuration required to monitor Dell Compellent and Dell Compellent Storage Manager systems with the Hardware Sentry KM. ● Keywords: Dell, Compellent, REST API, Hardware |
Apr 01, 2020 |
| KB1265 | Embedding a File in a Monitoring Studio X Template Best Practice ● This article explains how to embed a file in a Template configuration which will be used by a Monitor. ● Keywords: Monitoring Studio X, Script, Embedded File |
Mar 30, 2020 |
| KB1263 | System Requirements for Sentry KMs Best Practice ● This article provides the minimum hardware requirements for the PATROL Agent and Sentry KMs. ● Keywords: Hardware Sentry KM for PATROL, System Requirements |
Mar 25, 2020 |
| KB1038 | Monitoring HP ProLiant Servers with Hardware Sentry Best Practice ● This article describes the different HP agents available to monitor HP ProLiant servers running Linux, Solaris, Windows, or VMWare ESX. ● Keywords: HP, ProLiant |
Feb 28, 2020 |
| KB1041 | Monitoring IBM xSeries Servers with Hardware Sentry Best Practice ● This article covers the basic IBM© xSeries Server hardware components and supported communication protocols, and provides detailed instructions for installing and configuring Hardware Sentry KM for PATROL to properly monitor IBM© xSeries Servers. ● Keywords: Adaptec, IBM, IBM Director Agent, LSI, xSeries |
Jan 29, 2020 |
| KB1260 | Troubleshooting Issue with TrueSight Presentation Server 11.3.03 Upgrade Troubleshooting ● This article explains how to troubleshoot the issues related the upgrade of TrueSight Presentation Server to version 11.3.03 when Monitoring Studio X Component is already installed. ● Keywords: Monitoring Studio X |
Jan 20, 2020 |
| KB1259 | Prevent Storage KMs from creating agent thresholds, when configured in CMA mode Best Practice ● This article explains how to prevent Storage KMs from creating agent thresholds, when configured in CMA mode. ● Keywords: TSOM, storage, thresholds |
Dec 20, 2019 |
| KB1258 | Collecting Port Count Details for Storage Devices Problem ● This article explains how to check the Port Count attribute of storage devices, to get the count of required licenses. ● Keywords: TSOM, storage, licensing |
Nov 27, 2019 |
| KB1257 | Loading Custom JDBC Drivers in Monitoring Studio Best Practice ● This article explains how to load new JDBC drivers for use with the various SQL monitors, should the included drivers not be suitable. ● Keywords: JDBC, SQL, Monitoring Studio |
Sep 11, 2019 |
| KB1256 | Troubleshooting Issues Related to the Hitachi G-Series and HUS-VM Embedded SMI-S Providers Troubleshooting ● This article explains how to troubleshoot the issues related to the Hitachi G-Series and HUS-VM Disk embedded SMI-S Providers which may cause the Hitachi Storage Device Manager ETL and the Hitachi Disk Arrays KM to fail. ● Keywords: Hitachi, G-Series, HUS-VM |
Jul 29, 2019 |
| KB1245 | Identifying and Locating Devices in TrueSight Best Practice ● This article explains how to locate the devices discovered by the Sentry's Monitoring KMs in TrueSight. ● Keywords: TrueSight |
Jul 16, 2019 |
| KB1255 | Properly Setting the Exit Codes When Configuring the Command Line Monitor Best practice ● This article explains how to properly set the exit codes when configuring the Command Line Monitor with Monitoring Studio. ● Keywords: Monitoring Studio X, Command Line, Exit Code |
Jul 10, 2019 |
| KB1156 | Troubleshooting HP 3PAR Monitoring Issues Troubleshooting ● This article describes how to verify the configuration and status of the HP 3PAR CIM Server of you encounter monitoring issues. ● Keywords: CIM Server, Command Line Interface, HP 3PAR, SMI-S Provider |
Jul 05, 2019 |
| KB1094 | Monitoring 3PAR Storage Arrays with Hardware Sentry Best Practice ● This article explains how to configure the 3PAR SMI-S provider to monitor the hardware of 3PAR Storage Arrays with Hardware Sentry KM for PATROL ● Keywords: 3PAR, SMI-S Provider |
Jul 02, 2019 |
| KB1253 | Text Processing with Monitoring Studio X Best practice ● This article explains how to process the text output from a Monitor with Monitoring Studio X. ● Keywords: Monitoring Studio X, JSON Parsing, REST API, Dynamic Object, Value Map |
Jun 20, 2019 |
| KB1205 | Monitoring VNX Disk Arrays Best practice ● This article explains how to monitor VNX disk arrays with the Sentry Software's KMs. ● Keywords: CLARiiON, NAS Monitoring, SAN Monitoring, EMC SMI-S, VNX |
Jun 13, 2019 |
| KB1052 | Monitoring EMC Symmetrix Disk Arrays with Sentry's Solutions Best Practice ● This article provides general information about the EMC SMI-S provider and detailed instructions to configure Hardware Sentry and the EMC Disk Arrays KM to properly monitor EMC Symmetrix disk arrays. ● Keywords: ECOM, EMC, EMC Solutions Enabler, SMI-S, Symmetrix |
Jun 07, 2019 |
| KB1181 | Monitoring Hitachi Disk Arrays Best Practice ● This article describes the procedure to follow to monitor the Hitachi disk arrays using Hitachi Disk Arrays KM for PATROL and Hardware Sentry KM for PATROL. ● Keywords: Hitachi, Hitachi VSP Gxxxx Series, Hitachi AMS, Hitachi HUS, Hitachi HUS VM, Hitachi USP-V/USP-VM, Hitachi HNAS, HP P9000, embedded SMI-S provider, statistics, G Series |
May 23, 2019 |
| KB1026 | Monitoring Brocade SAN Switches with Hardware Sentry Best practice ● This article explains how to monitor the health and performance of Brocade SAN switches with Hardware Sentry. ● Keywords: Brocade, Brocade SNMP agent, SAN Switch, Switches |
May 22, 2019 |
| KB1251 | Monitoring Microsoft SQL Server with Monitoring Studio 9.4.xx Best practice ● This article explains how to configure Microsoft SQL Database Monitors using Windows integrated authentication, with Monitoring Studio 9.4.xx ● Keywords: Monitoring Studio KM for PATROL 9.4.xx, Database, SQL, JDBC, Windows |
May 22, 2019 |
| KB1084 | Monitoring HP StorageWorks MSA2000/P2000 with Hardware Sentry Best Practice ● This article explains how to configure the Hardware Monitoring solution to monitor the health and detect hardware failures in HP StorageWorks MSA2000 and P2000 systems. ● Keywords: DotHill, HP, HP StorageWorks, MSA2000/P2000, SSH |
May 20, 2019 |
| KB1148 | Leveraging the HSNM2 CLI to Monitor Hitachi (HDS) AMS, HUS Systems Best Practice ● This article explains how to monitor Hitachi (HDS) AMS, HUS Storage Systems using the Hitachi Storage Navigator Modular 2 CLI and Hardware Sentry KM for PATROL. ● Keywords: Hitachi, Hitachi (HDS) AMS, Hitachi Device Manager, Hitachi HUS, HSNM2 CLI, Hitachi Storage Navigator Modular 2 CLI |
May 17, 2019 |
| KB1102 | Monitoring HP Blade Chassis Virtual Connect with Hardware Sentry Best Practice ● This article explains how to monitor the physical links of HP Virtual Connect with Hardware Sentry KM for PATROL. ● Keywords: Blade Chassis, HP, HP Virtual Connect, SNMP, Switches |
May 17, 2019 |
| KB1154 | Monitoring HP-UX Servers Through the HP WBEM Provider Best practice ● This article explains how to monitor the hardware health of HP-UX servers through the HP WBEM provider. ● Keywords: HP, HP-UX, HP WBEM provider, WBEM |
May 17, 2019 |
| KB1116 | Enabling CIM Server on the ESXi System Best practice ● This article explains the procedure to enable the CIM server and restart the relevant services. ● Keywords: ESXi, CIM server, VSphere |
May 16, 2019 |
| KB1039 | Monitoring Dell PowerEdge Servers with Hardware Sentry Best Practice ● This article explains the procedure to follow to monitor Dell PowerEdge servers with Hardware Sentry. ● Keywords: Dell, PowerEdge |
May 16, 2019 |
| KB1002 | Monitoring HP 9000 and HP Integrity Servers Running HP-UX with Hardware Sentry Best practice ● This article explains how to monitor the hardware of HP 9000 and HP Integrity servers running HP-UX with Hardware Sentry KM. ● Keywords: HP-UX, SSH, Support Tools Manager, STM, Telnet, WBEM |
May 16, 2019 |
| KB1050 | Monitoring Dell EMC CLARiiON Using the SMI-S Provider Best Practice ● This article explains how to install and configure the EMC SMI-S provider to monitor the Dell EMC CLARiiON arrays with the Hardware and Storage Monitoring solutions developed by Sentry Software. ● Keywords: CLARiiON, CIM server, EMC SMI-S, SAN Monitoring |
May 16, 2019 |
| KB1250 | Monitoring EMC Isilon Clusters (REST API) Using Hardware Sentry Best practice ● This article explains how to monitor EMC Isilon Clusters through the REST API. ● Keywords: Isilon |
Apr 30, 2019 |
| KB1248 | Error Message is Unclear for Block Authentication Failures When Using the EMC Celerra Connector Troubleshooting ● This article provides the MRL rule to create to ensure block authentication failures are properly reported by the EMC Celerra Connector. ● Keywords: Hardware Connectors, PATROL Events |
Apr 26, 2019 |
| KB1249 | Integrating in TrueSight KMs that are not CMA-Compatible Best practice ● This article explains how to install and configure the CMA for Legacy KM to integrate in TrueSight KMs that have not been designed to support TrueSight CMA. ● Keywords: CMA for Legacy KM, CMA |
Apr 25, 2019 |
| KB1244 | Monitoring Studio Denies Access to the Web Interface Best Practice ● This article explains how to reset the PATROL user account settings when you are denied access to the Monitoring Studio Web Interface. ● Keywords: Monitoring Studio X, User Account, Login, Username, Password, cfg |
Mar 21, 2019 |
| KB1247 | Getting Notified When a Parameter is no Longer in Alert Best Practice ● This article explains how to configure Monitoring Studio X to get notified when a parameter that was previously in alert is back to an OK status. ● Keywords: Monitoring Studio X |
Mar 19, 2019 |
| KB1246 | Monitoring a Non-Listed Database with Monitoring Studio X Problem ● This article explains how to monitor a non-listed database with Monitoring Studio X. ● Keywords: Monitoring Studio X |
Mar 19, 2019 |
| KB1191 | Failing to Upgrade to Java v1.8.0_45 Troubleshooting ● This article explains the procedure to follow to upgrade Java to version 1.8.0_45 using the BMC Common Installer. ● Keywords: Java, Jar |
Feb 06, 2019 |
| KB1235 | Troubleshooting WMI-Based Connectors Troubleshooting ● This article explains how to use WBEMTEST to troubleshoot WMI-based connectors that are not working as expected. ● Keywords: Troubleshooting, Diagnostics, WMI |
Dec 31, 2018 |
| KB1227 | Troubleshooting the Monitoring of Fiber Channel Cards on Windows Systems Best practice ● This article explains how to verify that a Fiber Channel Card is recognized by a Windows system. ● Keywords: WMI, WBEMtest, FC Cards |
Oct 24, 2018 |
| KB1228 | Monitoring an IBM Storwize Disk Array V7000 (SSH) using an Encryption Key File with Hardware Sentry Best practice ● This article explains how to monitor an IBM Storwize Disk Array V7000 via SSH using an encryption key file instead of a regular password. ● Keywords: OpenSSH, SSH, IBM Storwize, Authentication Key File |
Oct 24, 2018 |
| KB1029 | Monitoring VMWare ESX/ESXi with Hardware Sentry Best practice ● This article explains how to monitor VMWare ESX/ESXi with Hardware Sentry. ● Keywords: VMWare, ESX, ESXi |
Oct 18, 2018 |
| KB1242 | Monitoring Proxmox Systems using Monitoring Studio KM Configuration Template ● This article explains how to use the pre-built configuration for monitoring Proxmox Systems with Monitoring Studio v9.4.03 and higher. ● Keywords: Configuration Template, Proxmox |
Sep 15, 2018 |
| KB1234 | SSH-Based Connectors Stopped Working Troubleshooting ● This article explains how to use the different tools available to diagnose SSH issues when SSH-based connectors stop working. ● Keywords: Troubleshooting, Diagnostics, SSH |
Sep 03, 2018 |
| KB1241 | How is Host Mapping Reconciled in TrueSight Capacity Optimization? Best Practice ● This article explains the new host reconciliation method implemented in code level 128. ● Keywords: ETL, TrueSight Capacity Optimization, Host Mapping, Reconciled Host Mapping |
Aug 23, 2018 |
| KB1130 | Forcing the KM to Run in Classic Mode Best Practice ● This article explains how to force the Sentry Software's KMs to run in Classic mode. ● Keywords: Classic mode, PATROL, TrueSight |
Aug 20, 2018 |
| KB1233 | WBEM-Based Connectors Stopped Working Troubleshooting ● This article explains how to use the different tools available to diagnose WBEM issues when WBEM-based connectors stop working. ● Keywords: Troubleshooting, Diagnostics, WBEM |
Aug 20, 2018 |
| KB1240 | Storage KMs Run Out-Of-Memory and Stop Collecting Data Troubleshooting ● This article explains why some Storage KMs may run out-of-memory and stop collecting data and how to solve this issue. ● Keywords: Collection Hub, Configuration Variables, Storage KMs |
Aug 16, 2018 |
| KB1174 | Enabling the Debug Mode for Monitoring Studio Best Practice ● This article explains how to enable the debug mode for the different versions of Monitoring Studio. ● Keywords: Debug |
Aug 08, 2018 |
| KB1239 | Using Database Query Analysis Best Practice ● This article explains how to use the database query analysis effectively. ● Keywords: Database Query |
Aug 02, 2018 |
| KB1237 | Processing Data From a REST API JSON Format Best practice ● This article explains how to process data from a REST API JSON format using Monitoring Studio. ● Keywords: JSON, REST API, Text Pre-processing |
Aug 02, 2018 |
| KB1232 | Monitoring Squid Cache Proxy using Monitoring Studio KM Configuration Template ● This article explains how to use the pre-built configuration for Squid Cache Proxy with Monitoring Studio v9.4.02 and higher. ● Keywords: Configuration Template, Squid |
Jul 27, 2018 |
| KB1238 | Collecting an SNMP Walk/Dump Troubleshooting ● This article explains how to collect an SNMP walk or dump when requested by the Sentry Support Team. ● Keywords: Troubleshooting, SNMP, Dump, Walk |
Jul 26, 2018 |
| KB1225 | SNMP-Based Connectors Stopped Working Troubleshooting ● This article explains how to use the different tools available to diagnose SNMP issues when SNMP-based connectors stop working. ● Keywords: Troubleshooting, Diagnostics, SNMP |
Jul 26, 2018 |
| KB1230 | Monitoring HP Blade Systems with Hardware Sentry Best practice ● This article explains how to configure Hardware Sentry in TrueSight to monitor HP Blade Systems. ● Keywords: Blade, Blade Chassis, HP, SNMP, SSH |
Jul 18, 2018 |
| KB1231 | Monitoring Dell EMC Avamar Appliances using Monitoring Studio KM Configuration Template ● This article explains how to use the pre-built configuration for Dell EMC Avamar Appliances with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template, Dell, Dell EMC Avamar |
Jul 18, 2018 |
| KB1229 | Verifying Database Connectivity Problem ● This article explains the procedure to follow if you encounter issues while querying your database using Monitoring Studio's Database Query Analysis feature. ● Keywords: Database Query, Matsya |
Jul 17, 2018 |
| KB1212 | Enabling Debug for Sentry's KMs in the TrueSight/BPPM and PATROL Classic Consoles Best Practice ● This article explains how to enable debug for the Hardware, Storage, Backup, and High-Availability Monitoring solutions in TrueSight/BPPM and PATROL Classic consoles. ● Keywords: Debug |
Jul 17, 2018 |
| KB1175 | Monitoring SharePoint using Monitoring Studio Configuration Template ● This article explains how to monitor SharePoint using Monitoring Studio to detect failures, errors, and performance issues. ● Keywords: Configuration Template, SharePoint |
Jul 16, 2018 |
| KB1221 | Monitoring NetApp E Series Storage Devices using Monitoring Studio KM Configuration Template ● This article explains how to use the pre-built configuration for NetApp E Series Storage Devices with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template, NetApp E Series |
Jul 11, 2018 |
| KB1254 | Troubleshooting Missed Events Troubleshooting ● This article explains how to troubleshoot events that do not appear in TrueSight Presentation Server anymore. ● Keywords: Troubleshooting, Events |
Jul 05, 2018 |
| KB1226 | EMC VNX Monitoring with Hardware Sentry Fails Because of Special Characters in the Password Best practice ● This article explains what SSH credentials needs to be provided to access an EMC VNX disk array via a naviseccli command line. ● Keywords: naviseccli, EMC SMI-S, Celerra, VNX Disk Arrays, CLARiiON, SAN Monitoring, NAS Monitoring |
Jun 28, 2018 |
| KB1224 | How NetApp Filers KM for PATROL Reports 'Failed’ and ‘Degraded’ Status Values in the PATROL Console Best practice ● This article explains how 'failed’ and ‘degraded’ status values collected from the NetApp API are reported in the PATROL Console. ● Keywords: NetApp, Status, Events |
Jun 28, 2018 |
| KB1149 | TrueSight Capacity Optimization for Storage: Assessing the Requirements Best Practice ● This article helps BMC TrueSight CO administrators assess the size of the storage infrastructure to be analyzed in TrueSight Capacity Optimization, the required performance and helps them understand the risks behind each component involved in the solution. ● Keywords: TrueSight Capacity Optimization |
Jun 27, 2018 |
| KB1186 | Monitoring Fails Due to SSL Handshake or Authentication Failures Troubleshooting ● This article explains the procedure to follow if monitoring fails due to SSL handshake. ● Keywords: Java, SSL Handshake, Close_notify |
Jun 27, 2018 |
| KB1223 | How to Manually Set Agent Thresholds in a CMA Policy Best Practice ● This article explains how to set agent thresholds for Sentry Software's KMs through a CMA policy. ● Keywords: Events, Agent Threshold |
Jun 15, 2018 |
| KB1220 | Monitoring EMC ViPR Controllers using Monitoring Studio KM Configuration Template ● This article explains how to use the pre-built configuration for EMC ViPR Controller with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template, EMC ViPR, ViPR |
Jun 14, 2018 |
| KB1218 | Monitoring IBM DataPower Appliance using Monitoring Studio KM Configuration Template ● This article explains how to use the pre-built configuration for IBM DataPower Appliance Monitoring with Monitoring Studio v9.4 and higher. ● Keywords: IBM DataPower, Configuration Template |
Apr 24, 2018 |
| KB1217 | Monitoring Nutanix Appliances using Monitoring Studio KM Configuration Template ● This article explains how to use the pre-built configuration for Nutanix Appliances with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template, Nutanix |
Apr 19, 2018 |
| KB1219 | Monitoring EMC Elastic Cloud using Monitoring Studio KM Configuration Template ● This article explains how to use the pre-built configuration for EMC Elastic Cloud Storage with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template, ECS, EMC Elastic Cloud |
Apr 19, 2018 |
| KB1215 | Monitoring HP StoreOnce using Monitoring Studio Configuration Template ● This article explains how to use the pre-built configuration for HP StoreOnce with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template, HP, StoreOnce |
Apr 10, 2018 |
| KB1214 | Monitoring Veeam Backup with Monitoring Studio Configuration Template ● This article explains how to use the pre-built configuration for Veeam Backup with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template, Veeam, Backup |
Apr 05, 2018 |
| KB1216 | Monitoring Hitachi Data Ingestor with Monitoring Studio Configuration Template ● This article explains how to use the pre-built configuration for Hitachi Data Ingestor with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template, Hitachi Data Ingestor |
Apr 04, 2018 |
| KB1194 | Monitoring Hitachi HNAS Storage Devices with Monitoring Studio Configuration Template ● This article explains how to use the pre-built configuration for Hitachi HNAS storage devices with Monitoring Studio v9.2 and higher. ● Keywords: Hitachi, Hitachi HNAS |
Feb 13, 2018 |
| KB1213 | Too Many Hardware Sentry Internal Events Generated in TrueSight/PATROL Consoles Troubleshooting ● This article explains the procedure to follow if you notice too many Hardware Sentry internal events in your TrueSight or PATROL consoles and wish to reduce their number. ● Keywords: Events, Internal Message Events |
Jan 31, 2018 |
| KB1211 | Configuring the Multi-node Monitoring Mode with the VCS KM Best Practice ● This article explains the recommended and alternative methods available to configure the Multi-node monitoring with Veritas Cluster Server KM for PATROL v3.0.00. ● Keywords: Veritas Cluster Server KM for PATROL, Multi-node |
Jan 16, 2018 |
| KB1059 | Monitoring a Cisco UCS B-Series Blade Chassis Best Practice ● This article explains how to monitor a Cisco UCS B-Series Blade Chassis with Hardware Sentry KM. ● Keywords: Cisco, Cisco UCS, B-Series, Blade Chassis |
Jan 10, 2018 |
| KB1210 | Monitoring Studio: Configuring Windows Event Logs Monitoring Best Practice ● This article explains how to configure Windows Event Log Monitoring with Monitoring Studio. ● Keywords: Windows Event Logs |
Jan 05, 2018 |
| KB1126 | Monitoring Microsoft Lync Server 2013/Skype for Business with Monitoring Studio Configuration Template ● This article describes how to monitor Microsoft Lync Server 2013/Skype for Business in BMC PATROL and/or BMC TrueSight Operations Management to detect failures, errors and performance problems. ● Keywords: Configuration Template, Lync, Skype |
Dec 05, 2017 |
| KB1209 | Monitoring Nimble Storage Appliances with Monitoring Studio Configuration Template ● This article explains how to use the pre-built configuration for Nimble Storage appliances with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template, Nimble, Nimble Storage Appliances |
Nov 21, 2017 |
| KB1208 | Hardware Monitoring: Monitoring Servers Using WBEM Best practice ● This article explains how to monitor servers with Hardware Sentry KM for PATROL using the WBEM protocol. The procedure was made for EMC Disk Arrays but will be slightly the same for other servers. ● Keywords: Hardware Sentry, WBEM |
Nov 08, 2017 |
| KB1207 | Monitoring Hitachi Content Platform with Monitoring Studio Configuration Template ● This article explains how to use the pre-built configuration for Hitachi Content Platform with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template |
Oct 10, 2017 |
| KB1131 | Monitoring IronPort Systems with Monitoring Studio Configuration Template ● This article explains how to use the pre-built configuration for IronPort Systems with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template, IronPort |
Sep 19, 2017 |
| KB1206 | Hardware Monitoring: Monitoring Servers Using SNMP Best practice ● This article explains how to monitor servers with Hardware Sentry KM for PATROL using the SNMP protocol. The procedure was made for Dell EqualLogic storage systems but will be slightly the same for other servers. ● Keywords: SNMP |
Aug 29, 2017 |
| KB1204 | Where to Find NetApp Filers in the Capacity Views for TrueSight Capacity Optimization Best practice ● This article explains where the NetApp Filers will appear in the Capacity Views for TrueSight Capacity Optimization according to your configuration. ● Keywords: NetApp Data ONTAP API for TrueSight Capacity Optimization, Storage Capacity Views for TrueSight Capacity Optimization, NetApp Capacity Views for TrueSight Capacity Optimization, TrueSight Capacity Optimization |
Aug 09, 2017 |
| KB1203 | Monitoring F5 BIG-IP Systems with Monitoring Studio Configuration Template ● This article explains how to use the pre-built configuration for F5 BIG-IP Systems with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template |
Jul 27, 2017 |
| KB1202 | Monitoring IBM FlashSystem 900 Storage Devices with Monitoring Studio Configuration Template ● This article explains how to use the pre-built configuration for IBM FlashSystem 900 storage devices with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template |
Jun 27, 2017 |
| KB1195 | Monitoring EMC RecoverPoint Storage Devices with Monitoring Studio Configuration Template ● This article explains how to use the pre-built configuration for EMC RecoverPoint storage devices with Monitoring Studio v9.2 and higher. ● Keywords: EMC, EMC RecoverPoint |
Jun 20, 2017 |
| KB1201 | Enriching PATROL Events with More Meaningful Information Best Practice ● This article explains how to enrich PATROL events with more meaningful information about the problem. ● Keywords: Events, PATROL Events |
Jun 14, 2017 |
| KB1198 | Veritas Cluster Server KM – Unable to Determine Which File is in Read-Only Mode Troubleshooting ● This article explains how to set the cluster configuration in read-only mode. ● Keywords: Veritas Cluster Server KM for PATROL, Multi-node |
Jun 07, 2017 |
| KB1200 | Monitoring Studio: Configuring the Multi-Parameter Formula Monitor in CMA Best Practice ● This article explains how to configure the Multi-Parameter Formula Monitor in CMA. ● Keywords: Multi-Parameter Formula |
Jun 07, 2017 |
| KB1199 | Monitoring Studio: No Metrics Collected with Monitors Leveraging the WMI Protocol Troubleshooting ● This article explains how to ensure that metrics are collected by all the Monitors that leverage the WMI protocol to retrieve data. ● Keywords: Monitoring Studio KM for PATROL |
Jun 07, 2017 |
| KB1197 | Monitoring EMC Data Domain Storage Devices with Monitoring Studio Configuration Template ● This article explains how to use the pre-built configuration for EMC Data Domain storage devices with Monitoring Studio v9.4 and higher. ● Keywords: EMC, EMC Data Domain |
May 05, 2017 |
| KB1196 | Monitoring Huawei OceanStor 9000 Storage Devices with Monitoring Studio Configuration Template ● This article explains how to use the pre-built configuration for Huawei OceanStor 9000 storage devices with Monitoring Studio v9.2 and higher. ● Keywords: Configuration Template, Huawei, Huawei OceanStor 9000 |
Apr 27, 2017 |
| KB1193 | Monitoring EMC Atmos Storage Devices with Monitoring Studio Configuration Template ● This article explains how to use the pre-built configuration for EMC Atmos storage devices with Monitoring Studio v9.2 and higher. ● Keywords: EMC, EMC Atmos |
Apr 25, 2017 |
| KB1192 | Monitoring Huawei V3 Storage Devices with Monitoring Studio Configuration Template ● This article explains how to monitor Huawei V3 storage devices with Monitoring Studio v9.2 and higher. ● Keywords: Configuration Template, Huawei, Huawei V3 |
Jan 12, 2017 |
| KB1190 | Removing One or More Instances from TrueSight Best practice ● This article explains how to set the configuration variable removedObjectList to remove one or more instances from a TrueSight console or from a PATROL Console configured in CA mode. ● Keywords: TrueSight |
Dec 22, 2016 |
| KB1189 | Monitoring EMC Isilon Storage Devices with Monitoring Studio Configuration Template ● This article explains how to monitor EMC Isilon storage devices with Monitoring Studio v9.2 and higher. ● Keywords: EMC, EMC Isilon |
Dec 07, 2016 |
| KB1188 | Generating Log Files for Storage ETLs Best Practice ● This article explains how to generate log files for the storage ETLs. ● Keywords: TrueSight Capacity Optimization |
Nov 29, 2016 |
| KB1187 | Hardware Monitoring: Monitoring Linux Servers in TrueSight Best Practice ● This article explains how to monitor a Linux server in TrueSight Operations Management using Hardware Sentry and the IPMI connector. ● Keywords: IPMI, CMA |
Nov 29, 2016 |
| KB1184 | Remote Monitoring on Veritas NetBackup Appliances Best Practice ● This article describes the procedure to follow to monitor remote NetBackup appliances with Veritas NetBackup KM for PATROL 3.0.00 and above. ● Keywords: Backup, Veritas NetBackup, NetBackup |
Sep 29, 2016 |
| KB1023 | Monitoring IBM DS3000, DS4000, and DS5000 Series Storage Systems Best practice ● This article explains how to monitor IBM DS3xxx, DS4xxx, DS5xxx systems managed by the SMCLI utility. ● Keywords: IBM, IBM DS3000, DS4000, and DS5000 Series Storage Systems |
Aug 25, 2016 |
| KB1183 | Monitoring Studio: Monitoring Restricted Shell Platforms Problem ● The “Badly placed ()’s” error may occur when monitoring restricted shell platforms if the system type set for the monitored host is not correct. The System type to be set for this type of host is Other. ● Keywords: Shell |
Jul 26, 2016 |
| KB1182 | Monitoring Studio: Increasing Maximum File Size Limit Best Practice ● This article explains how to modify the default file size file limit to parse files that have a size greater than 8MB. ● Keywords: File Monitoring |
Jun 13, 2016 |
| KB1180 | The user name or password is incorrect Message Appears in PATROL Agent Error Log Miscellaneous ● This article explains why the PATROL Agent error log may contain the following message: The user name or password is incorrect. ● Keywords: PATROL Agent |
Apr 29, 2016 |
| KB1179 | Sentry's ETLs Using WBEM: Unable to Collect Data Problem ● This article explains why the Sentry Software's ETLs that are using WBEM to collect capacity information are unable to collect data and return the 'WBEMClient is not initialized' error message. ● Keywords: TrueSight Capacity Optimization |
Mar 03, 2016 |
| KB1178 | Monitoring Studio: Configuring the Monitoring of Windows Performance Counters in CMA Best Practice ● This article explains how to configure the monitoring of Windows Performance Counters in CMA. ● Keywords: Windows Performance Counters |
Jan 15, 2016 |
| KB1177 | EMC SMI-S Agent ETL – Terminology and Computation Methods Simply Explained Miscellaneous ● This article explains the differences in terminology for both Symmetrix and VNX systems and the computation methods used by EMC SMI-S Agent ETL for BMC TrueSight Capacity Optimization. ● Keywords: TrueSight Capacity Optimization |
Dec 17, 2015 |
| KB1176 | Ensuring Monitoring Studio is Properly Configured to Receive SNMP Traps Best Practice ● This article explains how to send test SNMP traps to your PATROL Agent and ensure Monitoring Studio is properly configured to receive SNMP traps. ● Keywords: SNMP Trap |
Dec 02, 2015 |
| KB1173 | Monitoring Oracle Exalogic Systems with Hardware Sentry Best Practice ● This article explains how to monitor Oracle Exalogic systems with Hardware Sentry. ● Keywords: Oracle, Oracle Exalogic |
Sep 17, 2015 |
| KB1172 | Monitoring Lenovo Servers with Hardware Sentry Best Practice ● This article explains how to monitor Lenovo servers with Hardware Sentry. ● Keywords: IBM, IBM Systems Director Agent, Lenovo, xSeries |
Sep 04, 2015 |
| KB1171 | Monitoring Oracle Exadata Systems with Hardware Sentry Best Practice ● This article explains how to monitor Oracle ExaData systems with Hardware Sentry. ● Keywords: Oracle, Oracle Exadata |
Aug 06, 2015 |
| KB1170 | Understanding the NetApp Integration into BMC TrueSight Capacity Optimization Best Practice ● This article explains the NetApp storage structure and how its specific characteristics can be merged into a common, vendor-agnostic architecture. ● Keywords: TrueSight Capacity Optimization |
Jul 31, 2015 |
| KB1169 | Monitoring Oracle VCA with Hardware Sentry Best Practice ● This article explains how to monitor Oracle VCA with Hardware Sentry. ● Keywords: Oracle, Oracle VCA |
Jun 18, 2015 |
| KB1168 | Unable to Load the Sentry’s KMs when Using PATROL Agent v.9.0.00 Problem ● This article explains how to load a Sentry’s KM on PATROL Console Operator when the KM does not appear and when getting loading errors in the System Output Window and in the *.errs log file available in %PATROL_HOME%\log. ● Keywords: PATROL Agent |
May 28, 2015 |
| KB1167 | BPPM CMA 9.0 – Unable to Create Policies for the Sentry’s KMs Problem ● This article explains how to make a specific monitoring solution available in the “Solution” menu of BMC ProactiveNet Central Monitoring Administration 9.0 while configuring policies. ● Keywords: CMA |
May 11, 2015 |
| KB1166 | Using Macros to Customize PATROL Event Alert Actions Best practice ● This article explains why the installation or upgrade of the Sentry KMs may fail and indicates the solution to adopt. ● Keywords: Alert Actions, Events, PATROL Events |
Apr 14, 2015 |
| KB1165 | Installation or Upgrade Fails Due to Locked Out Jar Files Problem ● This article explains why the installation or upgrade of the Sentry KMs may fail and indicates the solution to adopt. ● Keywords: Java, Jar |
Feb 12, 2015 |
| KB1164 | Removing Thresholds on the ConsumedCapacityPercentage Parameter Available for Volumes Best Practice ● This article explains why no thresholds should be put on the ConsumedCapacityPercentage parameter available for volumes, how to verify no thresholds are set and how to remove them. ● Keywords: Thresholds |
Jan 08, 2015 |
| KB1163 | Troubleshooting Connectivity Issues Troubleshooting ● This article explains how to troubleshoot connectivity issues. ● Keywords: Connectivity Issues, SMI-S provider, API |
Dec 24, 2014 |
| KB1162 | Unable to Monitor Hardware Using SNMP-based Connectors with PATROL Agent v.9.5.00.02 Problem ● This article explains how to solve the hardware monitoring problem encountered when using SNMP-based connectors with PATROL Agent v.9.5.00.02 ● Keywords: Connectors, SNMP |
Nov 26, 2014 |
| KB1161 | How to Rebuild the SYMAPI Database in the EMC SMI-S Provider Best Practice ● This article explains how to rebuild the SYMAPI database in the EMC SMI-S provider if the database is in an inconsistent state or if it fails to synchronize data. ● Keywords: ECOM, EMC, SYMAPI database, SMI-S provider |
Nov 24, 2014 |
| KB1160 | Empty Values for mc_object_class, mc_object and mc_parameter Slots in the Sentry KMs’ Events Problem ● This article explains why the PATROL events generated by the Sentry Software KMs have invalid or empty values for the mc_object_class, mc_object and mc_parameter slots. ● Keywords: Class 41, Events, mc_object_class, mc_object, mc_parameter, slots |
Nov 24, 2014 |
| KB1159 | Enabling Debug from the Command-line Interface Best practice ● This article explains how to enable debug for the Hardware Sentry KM via the command-line interface. ● Keywords: Debug |
Nov 18, 2014 |
| KB1158 | Unable to Get the Hitachi Disk Arrays KM/Connector to Work with a Newly Created User Troubleshooting ● This article explains how to get the Hitachi Disk Arrays KM/Connector to work with a newly created user. ● Keywords: Hitachi Disk Arrays KM for PATROL, Hitachi Device Manager ETL for TrueSight Capacity Optimization |
Nov 18, 2014 |
| KB1157 | Finding on Which Port JBoss Server Is Running Troubleshooting ● This article explains how to find out on which port JBoss Server is running. ● Keywords: BMC Performance Manager Express Monitoring Studio, JBoss |
Nov 07, 2014 |
| KB1153 | Removing an EMC CLARiiON System from the SMI-S Provider Best practice ● This article explains how to remove an EMC CLARiiON array from the SMI-S provider using the remsys command and the TestSmiProvider utility. ● Keywords: CLARiiON, EMC, Performance, SMI-S provider, remsys, TestSmiProvider |
Aug 21, 2014 |
| KB1155 | Hitachi Device Manager Running out of Memory Problem ● Hitachi Device Manager (HiCommand Server) may sometimes run out of memory and cause the Sentry’s solutions to fail. This article explains the procedure to follow when this situation occurs. ● Keywords: CIM_ERR_FAILED, HiCommand Server, Hitachi, Hitachi Device Manager, WBEMException |
Aug 21, 2014 |
| KB1152 | Removing an EMC Symmetrix System from the SMI-S Provider Best practice ● This article explains how to remove an EMC Symmetrix array from the SMI-S provider using the remsys command and the TestSmiProvider utility. ● Keywords: EMC, Performance, remsys, SMI-S provider, Symmetrix, TestSmiProvider |
Aug 21, 2014 |
| KB1151 | Hardware Sentry KM: Some OS Commands Fail and Return no Result Problem ● This article explains the procedure to follow when OS Commands time out and return no results. ● Keywords: Hardware Sentry, OS Commands |
Aug 06, 2014 |
| KB1150 | Using Local Admin Accounts and WMI to Monitor Remote Windows 2008 Servers Problem ● This article explains the procedure to follow to monitor Windows 2008 servers with local admin accounts and WMI. ● Keywords: Windows 2008 servers, WMI |
Aug 05, 2014 |
| KB1136 | Monitoring Multiple IBM Tivoli Storage Manager Server Instances (TSM) Best Practice ● This article explains how to monitor multiple Tivoli Storage Manager server instances on a TSM node, using Tivoli Storage Manager KM for PATROL. ● Keywords: Backup, Tivoli Storage Manager KM for PATROL |
Jul 15, 2014 |
| KB1143 | java.sql.SQLException: I/O Error: Connection Reset When Monitoring Microsoft SQL Server 2008 R2 Problem ● This article describes the procedure to follow if the error message "java.sql.SQLException: I/O Error: Connection reset" occurs when monitoring Microsoft SQL Server 2008 R2 with Monitoring Studio KM for PATROL 8.6.54. ● Keywords: Java, Microsoft SQL Server 2008 R2, SSL connections |
Jun 26, 2014 |
| KB1144 | Troubleshooting Backup Monitoring KM Issues Troubleshooting ● This article lists the issues frequently encountered with the Backup Monitoring KMs. ● Keywords: Backup |
Jun 26, 2014 |
| KB1146 | The Veritas Cluster Server KM is Operating on a Passive Node Troubleshooting ● This article explains why the VCS KM may be operating on a passive node. ● Keywords: Veritas Cluster Server KM for PATROL, Passive node |
Jun 26, 2014 |
| KB1147 | Tivoli Storage Manager KM: Troubleshooting Performance Issues Miscellaneous ● This article explains how to troubleshoot performance issues. ● Keywords: Tivoli Storage Manager KM for PATROL |
Jun 26, 2014 |
| KB1145 | NetBackup KM: How to Modify the Job Instance Label Best Practice ● This article explains how to modify the Job Instance Label in the PATROL Console. ● Keywords: Backup, NetBackup, Symantec NetBackup |
Jun 26, 2014 |
| KB1142 | Unable to Install Sentry’s Connectors on BMC Capacity Optimization v9.5.01 Problem ● This article describes the procedure to follow if you are using BMC Capacity Optimization v.9.5.01 (SP1) and wish to install the version 4.0.00 of the Sentry Software’s connectors. ● Keywords: TrueSight Capacity Optimization |
Jun 02, 2014 |
| KB1141 | Closing Sentry Class-41 Events in BEM/BPPM when Class-9 Events are Generated Best Practice ● This article describes how to change the default cell rule to close the Sentry class-41 events when class-9 events are generated. ● Keywords: BEM, BPPM, cell, Class 9, Class 11, Class 41, Events, MCELL, PATROL Agent |
May 30, 2014 |
| KB1140 | Monitoring LUN Pathcounts on ESX5i / vSphere 5 servers with Hardware Sentry Best Practice ● This article describes three methods to connect to an ESX host server to collect LUN pathcount information. ● Keywords: ESX host server, ESX5i, ESXi, LUN pathcount, vSphere |
May 20, 2014 |
| KB1138 | Class-41 Events not Sent to Cell After Upgrading PATROL Agent to v9.5 Problem ● This article explains how to send the class-41 events generated by the Sentry Software’s KMs to the BEM/BPPM cell when using PATROL Agent v9.5. ● Keywords: BEM, BPPM, Class 11, Class 41, Events, PATROL Agent, wpconfig |
May 13, 2014 |
| KB1137 | What is the difference between Host Mapping and Reconciled Host Mapping? Miscellaneous ● This article explains the difference between Host Mapping and Reconciled Host Mapping, and how Sentry Software’s ETLs for TrueSight Capacity Optimizatoin provides both Host Mapping and Reconciled Host Mapping information. ● Keywords: ETL, TrueSight Capacity Optimization, Host Mapping, Reconciled Host Mapping |
May 07, 2014 |
| KB1099 | Monitoring PostgreSQL with Monitoring Studio using the Database Query Analysis Tool Best Practice ● This article explains how to configure the monitoring of PostgreSQL Database with Monitoring Studio ● Keywords: Database Query, PostgreSQL |
Mar 11, 2014 |
| KB1133 | Hardware Monitoring: SNMP-based connectors test fails with errno: 100 on Linux Problem ● This article explains the procedure to follow if the SNMP TEST fails when configuring Hardware Sentry KM to monitor a system running on Linux using SNMP-based connectors. ● Keywords: Connectors, SNMP |
Mar 04, 2014 |
| KB1132 | Verifying that Every EMC Disk Arrays are Properly Attached to an EMC SMI-S Provider Best practice ● This article explains how to make sure that the EMC SMI-S Provider discovers the every disk arrays by using the TestSmiProvider tool. ● Keywords: ECOM, EMC, SMI-S Provider, TestSmiProvider |
Mar 04, 2014 |
| KB1135 | High CPU and PATROL Crash Issues after loading Hardware Sentry KM Problem ● This article explains how to avoid high CPU utilization problems and PATROL Agent crashes that may occur on a Windows server after installing Hardware Sentry KM for PATROL. ● Keywords: CPU, PATROL Agent |
Mar 04, 2014 |
| KB1134 | BPPM Group View: Monitors not Displayed in Tree Views Problem ● This article explains the procedure to follow if the tree view available in the BPPM 9.0 console only displays the devices and not the monitors. ● Keywords: Knowledge Modules, BMC ProactiveNet Performance Management, BPPM |
Mar 04, 2014 |
| KB1129 | Deduplicating PATROL Events with Different mc_origin_key Slot Values Problem ● This article explains how to deduplicate PATROL events generated by the KMs when using PATROL-Cell direct integration. ● Keywords: Events, PATROL-Cell, Slots |
Feb 03, 2014 |
| KB1127 | Troubleshooting the Dell Open Manage Server Administrator Problem ● This article describes some steps to verify the functioning of the Dell Open Manage Server Administrator. ● Keywords: Dell, Dell OMSA, Open Manage |
Jan 29, 2014 |
| KB1128 | Prerequisites to Monitor HP ProLiant Servers Running Linux Best Practice ● This article lists the packages that need to be installed on a HP ProLiant server running Linux. ● Keywords: HP, HP Insight Management, HP ProLiant |
Jan 29, 2014 |
| KB1047 | Monitoring Sun Fire M4000, M5000, M8000 and M9000 Servers with Hardware Sentry Best Practice ● This article provides detailed instructions for configuring Hardware Sentry KM for PATROL to properly monitor Sun Fire M4000, M5000, M8000 and M9000 servers. ● Keywords: Sun, Sun Fire |
Oct 01, 2013 |
| KB1096 | Managing Thresholds in Hardware Sentry KM for PATROL 1.8.00 Best Practice ● This article describes how to manage thresholds in Hardware Sentry KM for PATROL. It presents the different types of thresholds available and introduces the concept of the ANYINST and ALL_INSTANCES mechanism. ● Keywords: ALL_INSTANCES, ANYINST, Thresholds, Tuning, Event Management |
Sep 24, 2013 |
| KB1107 | Managing Thresholds in Hardware Sentry KM for PATROL Miscellaneous ● This article explains how to manage thresholds in Hardware Sentry KM for PATROL. ● Keywords: Thresholds |
Sep 24, 2013 |
| KB1124 | Problem: BPM Express for Dell Compellent Fails to Collect Data Problem ● This article explains why BMC Performance Manager Express for Dell Compellent fails to collect data. ● Keywords: BMC Performance Manager Express for Dell Compellent, Portal |
Sep 11, 2013 |
| KB1125 | Verifying the IBM Director Agent is Operating Properly Problem ● This article provides workaround techniques to verify that the IBM Director Agent is operating properly. ● Keywords: CIM Server, IBM, IBM Director, IBM Director Agent, LSI, xSeries |
Sep 11, 2013 |
| KB1123 | Other Sentry KMs Stop Working After EMC KM 3.1.00 Install Problem ● If you install the EMC Disk Arrays KM for PATROL v3.1.00 on top of other Sentry KMs (see the affected products list), these KMs stop working with a Could not find a suitable JRE error message. ● Keywords: EMC Disk Arrays KM, Jar, Java, SEN_JavaCheck.jar |
Sep 10, 2013 |
| KB1040 | Monitoring Dell Blade Servers with Hardware Sentry Best Practice ● This article covers the basic Dell Blade Servers hardware components and the supported communication protocols and provides detailed instructions for installing and configuring Hardware Sentry KM for PATROL to properly monitor Dell Blade Servers. ● Keywords: Blade, Blade Servers, Chassis, Dell, DRAC, Telnet |
Aug 01, 2013 |
| KB1042 | Monitoring IBM BladeCenter Systems with Hardware Sentry Best Practice ● This article covers the basic IBM© BladeCenter Servers hardware components and the supported communication protocols and provides detailed instructions for installing and configuring Hardware Sentry KM for PATROL to properly monitor IBM© BladeCenter Servers. ● Keywords: IBM, BladeCenter |
Aug 01, 2013 |
| KB1057 | Monitoring Cisco UCS Servers Running ESXi Best Practice ● This article explains how to monitor Cisco UCS servers running ESXi with Hardware Sentry. ● Keywords: Cisco, Cisco UCS, ESXi, VMware |
Jul 19, 2013 |
| KB1122 | Monitoring Studio: Monitoring Remote Log/Flat Files Best Practice ● This article explains how to monitor remote log/flat files with Monitoring Studio. ● Keywords: Log File, File Monitoring, Flat File |
Jul 18, 2013 |
| KB1055 | Monitoring Cisco UCS Servers Running Windows Best Practice ● This article explains how to monitor Cisco UCS servers running Windows with Hardware Sentry. ● Keywords: Cisco, Cisco UCS |
Jul 17, 2013 |
| KB1056 | Monitoring Cisco UCS Servers Running Linux Best Practice ● This article explains how to monitor a Cisco UCS server running Linux with Hardware Sentry. ● Keywords: Cisco, Cisco UCS |
Jul 11, 2013 |
| KB1046 | Monitoring Sun Fire F12K, F15K, E20K and E25K Servers with Hardware Sentry Best Practice ● This article provides detailed instructions for installing and configuring Hardware Sentry KM for PATROL to properly monitor Sun Fire F12K, F15K, E20K and E25K servers. ● Keywords: SMC, SPARC, Sun, Sun Fire |
Jul 11, 2013 |
| KB1085 | Monitoring Cisco MDS 9000 Series FC Switches with Hardware Sentry Best Practice ● This article explains how to monitor the health and detect hardware failures in Cisco MDS 9000 Series FC Switches. ● Keywords: Cisco, Cisco MDS, FC Switches |
Jul 11, 2013 |
| KB1051 | Monitoring Studio: Getting Automatically Notified by Email for an Error in a Log File Best Practice ● This article describes how to set up an email notification when a particular string is found in the output file of any application. ● Keywords: Alert Actions, File Monitoring, Log File |
Jul 11, 2013 |
| KB1033 | Infinite Loop Reported in the PATROL Agent Log or System Output Window Problem ● This article explains why an infinite loop is reported in the PATROL Agent log or System Output Window. ● Keywords: PATROL Agent, System Output Window, SOW |
Jul 02, 2013 |
| KB1118 | Updating the mc_host and mc_host_address Slots of Sentry Class-41 Events in BEM with the Actual Hostname and IP Address of the Remotely Monitored System Problem ● This article explains how to update the mc_host and mc_host_address slots of Sentry class-41 events in BEM with the actual hostname and IP address of the remotely monitored system" ● Keywords: BEM, BPPM, Class 41, Events, mc_host, mc_host_address, slots |
Jun 05, 2013 |
| KB1120 | Displaying the System Name and Hostname of the Monitored System in Alert Actions Problem ● This article explains how to retrieve and show the actual system name and/or the configured hostname/IP address of a system being monitored remotely, while using an alert action (e.g. Trigger a PATROL Event). ● Keywords: Alert Actions |
Jun 05, 2013 |
| KB1117 | No command type for parameter '<parameter_name>' -- parameter suspended Problem ● This article explains how to avoid error messages due to a threshold management issue in the BMC Event Management KM. ● Keywords: Knowledge Modules, Thresholds |
May 31, 2013 |
| KB1115 | IBM Director Agent – Adding Authenticated Users Best Practice ● This article explains how to get the CIM server configuration on IBM servers and add authenticated users. ● Keywords: CIM Server, IBM Director, IBM Director Agent |
May 24, 2013 |
| KB1114 | Creating a Hierarchical View in BMC ProactiveNet Performance Management Miscellaneous ● This article explains how to create a hierarchical view of the systems monitored by the Sentry KMs in BMC ProactiveNet Performance Management. ● Keywords: Knowledge Modules, BMC ProactiveNet Performance Management, Service Model |
May 15, 2013 |
| KB1113 | Integrating the Sentry Software's KMs into BMC ProactiveNet Performance Management (BPPM) Best Practice ● This article explains how to integrate the Sentry Software’s KMs into BMC ProactiveNet Performance Management (BPPM). ● Keywords: BMC ProactiveNet Performance Management, BPPM, Knowledge Modules |
Mar 14, 2013 |
| KB1106 | Problem: Missing Sentry Software's KMs in BPPM CMA Monitoring Repository Problem ● This article explains how to make the Sentry Software's KMs appear in BPPM CMA Monitoring Repository. ● Keywords: BPPM, TrueSight |
Feb 21, 2013 |
| KB1108 | Managing Thresholds: the Event Management Thresholds Mechanism Miscellaneous ● This article explains how to manage thresholds in Hardware Sentry KM for PATROL. ● Keywords: Event Management, Event Management KM, Thresholds |
Feb 21, 2013 |
| KB1109 | Managing Thresholds: the Tuning Thresholds Mechanism Miscellaneous ● This article explains how to manage thresholds in Hardware Sentry KM for PATROL. ● Keywords: Thresholds, Tuning |
Feb 21, 2013 |
| KB1111 | Monitoring Studio: Executing Commands in Windows PowerShell Using the Command-line Analysis Tool Best Practice ● This article explains how to use the command-line analysis tool in Monitoring Studio to execute commands in Windows PowerShell. ● Keywords: Command Line, PowerShell |
Feb 21, 2013 |
| KB1112 | Log File Monitoring: Searching for a String and Triggering Alarm for each Occurrence Best Practice ● This article explains how to configure Monitoring Studio to search for a string in a log file and get a new alarm each time this line is found." ● Keywords: File Monitoring, Log File, String Search |
Feb 21, 2013 |
| KB1110 | Preventing the Automatic Discovery of EMC Symmetrix Arrays Best Practice ● This article explains the procedure to prevent EMC Symmetrix Arrays from being automatically detected. ● Keywords: EMC, Performance, Symmetrix |
Feb 21, 2013 |
| KB1105 | Monitoring Studio: Extracting Values from a Multiple-Line File Best Practice ● This article explains how to perform a numeric extraction from a multiple line data record using Monitoring Studio. ● Keywords: File Monitoring, Numeric Value Extraction, String Search, Value Extraction |
Feb 14, 2013 |
| KB1103 | Handling PATROL Events of Class 11/41 Best Practice ● This article explains how to handle PATROL Events of Class 11/41 and more especially how to remove the Events of Class 41 when the thresholds are no longer exceeded. ● Keywords: Class 11, Class 41, Events, PATROL Agent, PATROL Events |
Jan 22, 2013 |
| KB1104 | Integrating the Events Generated by the KMs into BMC Event Manager Best Practice ● This article explains how to integrate the events generated by the Sentry Software's KMs into BMC Event Manager (BEM). ● Keywords: BMC Event Manager, BMC Impact Integration, Events, wpconfig |
Jan 22, 2013 |
| KB1101 | Installing the Hitachi Device Manager Agent on Linux Best practice ● This article explains how to install the Hitachi Device Manager agent on Linux to get performance statistics from Hitachi Virtual Storage Platform (VSP) ● Keywords: Hitachi, Hitachi Device Manager, Hitachi Virtual Storage Platform, VSP |
Nov 09, 2012 |
| KB1100 | SNMP 'get_next' fails on Network adapter on HP ProLiant Servers Problem ● This article describes the procedure to follow if SNMP 'get_next' fails on Network adapter on HP ProLiantliant Servers. ● Keywords: HP, HP ProLiant, SNMP |
Nov 07, 2012 |
| KB1098 | SMI-S Provider Returning Incorrect Operational Status Field from CLARiiON and VNX Arrays Problem ● This article describes the procedure to follow if the SMI-S provider is returning incorrect Operational Status field from CLARiiON and VNX Arrays. ● Keywords: EMC, CLARiiON, VNX |
Jul 25, 2012 |
| KB1097 | Installing Sentry Software's KMs on Open VMS Best Practice ● This article explains how to install Sentry Software's KMs on Open VMS. ● Keywords: Open VMS, PATROL, TrueSight, VMSTAR.EXE |
Jul 05, 2012 |
| KB1095 | Monitoring Sun StorageTek Disk Arrays with Hardware Sentry Best Practice ● This article explains how to monitor Sun Storage TEK disk arrays using Hardware Sentry KM for PATROL and BMC Performance Manager Express for Hardware. ● Keywords: LSI, SMI-S Provider, Sun, Sun Storage TEK |
Mar 22, 2012 |
| KB1093 | Monitoring Studio: Monitoring the Processes of a Specific User Best Practice ● This article explains how to configure Monitoring Studio KM for PATROL to monitor the processes of a specific user. ● Keywords: Process Monitoring |
Mar 13, 2012 |
| KB1091 | Verifying hardware status on VMware vSphere client Best Practice ● This article briefly explains the procedure to verify the status of the components in the VMware vSphere client. ● Keywords: ESXi, VMware, vSphere |
Jan 19, 2012 |
| KB1090 | How to Know Which Version of the Hardware Sentry KM is Currently Installed on Your System? Best Practice ● This article explains how to find the version of the Hardware Sentry KM currently installed on your system. ● Keywords: Knowledge Modules |
Dec 01, 2011 |
| KB1089 | Monitoring Disk Space on UNC Mounted Drives using Monitoring Studio Best Practice ● This article explains how to configure the Monitoring Studio KM to monitor the available disk space on network mounted drives. ● Keywords: Command Line |
Nov 30, 2011 |
| KB1088 | Monitoring Studio: File Monitoring on Dynamic Files Best Practice ● This article explains to monitor the latest log files generated every day. ● Keywords: Dynamic Files, File Monitoring, Log Monitoring |
Nov 22, 2011 |
| KB1087 | Monitoring Studio: Acknowledging Alerts Using Alert Action Best Practice ● This article explains how to configure a customized alert action to acknowledge an alert after a certain amount of time. ● Keywords: Alerts, Alert Actions |
Nov 22, 2011 |
| KB1086 | Automatically Resetting the Value of a Parameter when a Threshold is Reached Best Practice ● This article explains how to automatically reset the value of a parameter when a threshold is reached. ● Keywords: Monitoring Studio KM for PATROL |
Nov 03, 2011 |
| KB1083 | Hardware Monitoring: Errors Triggering Alerts on the ErrorCount Parameter for Physical Disks on Sun Solaris Systems Miscellaneous ● On Sun Solaris systems, the ErrorCount parameter shows the number of errors that occurred on each physical disk since the last counter reset (either a reboot or a manual acknowledge and reset of the parameter). This article details which conditions are taken into account by the ErrorCount parameter and trigger an alarm. ● Keywords: Alerts, dd, ErrorCount, iostat |
Aug 01, 2011 |
| KB1082 | Monitoring Studio: Calculating the Standard Deviation using the Multi-Parameter Formula Best Practice ● This article explains how to calculate the standard deviation using the Multi-Parameter Formula tool. ● Keywords: Multi-Parameter Formula |
Jul 29, 2011 |
| KB1081 | Integrating Hardware Sentry KM with BMC Portal Best Practice ● This article explains how to integrate Hardware Sentry KM with BMC Portal. ● Keywords: Portal, BPM Express for Hardware, BPM |
Jun 21, 2011 |
| KB1080 | Using Sudo in Hardware Sentry KM Best Practice ● This article describes how to optimize the use the 'sudo' utility with Hardware Sentry KM for PATROL. ● Keywords: Sudo |
Jun 13, 2011 |
| KB1067 | EMC SMI-S Provider: Modifying the Port Best Practice ● This article provides general information about the SMI-S Providers. ● Keywords: EMC SMI-S Provider |
May 31, 2011 |
| KB1079 | IBM SMI-S Provider: Miscellaneous Information Best Practice ● This article lists miscellaneous information about the IBM SMI-S Provider. ● Keywords: IBM SMI-S Provider |
May 31, 2011 |
| KB1078 | IBM SMI-S Provider: Basic operations Best Practice ● This article describes the basic operations available for the IBM SMI-S Provider. ● Keywords: IBM SMI-S Provider |
May 31, 2011 |
| KB1069 | EMC SMI-S Provider: Getting CLARiiON Performance in the Profiler Best Practice ● This article describes how to get CLARiiON performance in the Profiler. ● Keywords: EMC SMI-S Provider |
May 31, 2011 |
| KB1070 | EMC SMI-S Provider: Basic Operations Best Practice ● This article describes the basic operations available for the EMC SMI-S Provider. ● Keywords: EMC SMI-S Provider |
May 31, 2011 |
| KB1073 | HDS SMI-S Provider: Enabling SMI-S on Device Manager Best Practice ● This article explains how to enable SMI-S on Device Manager. ● Keywords: HDS SMI-S Provider, HiCommand, Hitachi |
May 31, 2011 |
| KB1077 | IBM SMI-S Provider: Configuring the CIM Agent Best Practice ● This article explains how to configured the CIM Agent. ● Keywords: IBM SMI-S Provider |
May 31, 2011 |
| KB1068 | EMC SMI-S Provider: Troubleshooting Problem ● This article describes errors that may occur with the EMC SMI-S Provider. ● Keywords: EMC SMI-S Provider |
May 31, 2011 |
| KB1072 | HDS SMI-S Provider: Getting Performance Metrics Best Practice ● This article describes how performance metrics are retrieved from Hitachi Data Systems. ● Keywords: HDS SMI-S Provider, Hitachi |
May 31, 2011 |
| KB1065 | Hardware Sentry: Some Connectors Shows a Zero Byte Size Miscellaneous ● This article explains why the Hardware Sentry KM package contains a set of zero bytes connectors. ● Keywords: Connectors |
May 23, 2011 |
| KB1063 | Hardware Monitoring: Enabling Missing Device Detection Best Practice ● This article explains how to enable missing device detection for specific component types on Hardware Sentry KM 1.7.xx. ● Keywords: Hardware Sentry KM for PATROL |
May 23, 2011 |
| KB1064 | Hardware Monitoring: Disabling Missing Device Detection Best Practice ● This article explains how to disable missing device detection for specific component types on Hardware Sentry KM for PATROL 1.7.xx classes. ● Keywords: Hardware Sentry KM for PATROL |
May 23, 2011 |
| KB1061 | Object IDs shown in Hardware Sentry KM do not Match with Other Management Consoles Problem ● This article explains why object IDs shown in Hardware Sentry KM do not match with other management consoles. ● Keywords: Hardware Sentry KM for PATROL |
Mar 25, 2011 |
| KB1060 | Hardware Monitoring: Modifying the Maximum Number of Hosts Best Practice ● This article explains how to monitor more than 5 devices with Hardware Sentry KM for PATROL. ● Keywords: PATROL Agent |
Feb 22, 2011 |
| KB1058 | Monitoring Cisco UCS Servers Through Their IMC Best Practice ● This article explains how to monitor Cisco UCS servers through their IMC with Hardware Sentry ● Keywords: Cisco, Cisco UCS, IMC, IPMI-over-LAN, out-of-band |
Dec 09, 2010 |
| KB1054 | Hardware Monitoring: Understanding Missing Devices and Connector Failures Best Practice ● This article helps understand missing devices and connector failures. ● Keywords: Connectors |
Dec 03, 2010 |
| KB1044 | Monitoring Sun SPARC T1 and T2 systems (sun4v) with Hardware Sentry Best Practice ● This article provides detailed instructions for installing and configuring Hardware Sentry KM for PATROL to properly monitor Sun SPARC T1 and T2 systems. ● Keywords: ALOM, SPARC T1, SPARC T2, Sun, sun4v |
Sep 17, 2010 |
| KB1043 | Monitoring Sun Solaris Systems (sun4u) with Hardware Sentry Best Practice ● This article covers the basic Sun Solaris Systems (sun4u) hardware components and the supported communication protocols and provides detailed instructions for installing and configuring Hardware Sentry KM for PATROL to properly monitor Sun Solaris Systems (sun4u). ● Keywords: ALOM, in-band, kstat, out-of-band, prtdiag, psrinfo, Solaris, Sun, sun4u, Sun Blade 100, Sun Fire V100, Sun Fire V210, Sun Fire 480r, Sun Fire V880, Sun Fire V1280, Sun Enterprise 3500 |
Sep 17, 2010 |
| KB1045 | Monitoring Sun X86 and X64 Systems with Hardware Sentry Best Practice ● This article provides detailed instructions for installing and configuring Hardware Sentry KM for PATROL to properly monitor Sun X86 and X64 systems. ● Keywords: Sun, Sun Fire |
Sep 17, 2010 |
| KB1037 | Improving BMC Performance Manager Express for Hardware Upgrade Speed Best Practice ● This article explains that reducing the number of solution-upgrades xml files will improve BMC Performance Manager Express for Hardware upgrade speed. ● Keywords: BMC Performance Manager Express for Hardware |
Aug 16, 2010 |
| KB1036 | Unable to Perform Remote Monitoring from Windows 2008 Servers with UAC Turned on Problem ● This article explains why remote monitoring from a Windows 2008 server with UAC turned on fails. ● Keywords: Hardware Sentry KM for PATROL, Windows 2008 Servers |
Jul 23, 2010 |
| KB1034 | Monitoring IBM DS6000/DS8000 Series Disk Systems with Hardware Sentry Best practice ● This article explains the procedure to follow to monitor IBM DS6000/DS8000 Series disk systems with Hardware Sentry KM for PATROL and BMC Performance Express for Hardware. ● Keywords: IBM, DS6000, DS8000 |
Jun 18, 2010 |
| KB1032 | Monitoring Studio: Monitoring SSL Certificate Expiration Date Best practice ● This article explains how to configure Monitoring Studio and BMC Performance Manager Express Monitoring Studio to be automatically informed when an SSL Certificate is about to reach its expiration date. ● Keywords: Shell, SSL, SSL Certificate |
Jun 08, 2010 |
| KB1031 | All SNMP-based Connectors Fail for one Hour before Reactivating Problem ● This article describes the procedure to follow if all the SNMP based connectors fail for one hour before reactivating. ● Keywords: Connectors, SNMP |
Apr 30, 2010 |
| KB1030 | Monitoring VMWare ESX/ESXi (BMC Performance Manager Express for Hardware) Best practice ● This article explains how to monitor Monitoring VMWare ESX/ESXi with BMC Performance Manager Express for Hardware. ● Keywords: BPM, BMC Performance Manager Express for Hardware, ESX, ESXi, Portal, VMWare |
Feb 16, 2010 |
| KB1028 | Monitoring Studio: Counting the Number of Files in a Specific Directory Best practice ● This article explains how to leverage Monitoring Studio to obtain the number of files stored in a specific directory. ● Keywords: File Monitoring |
Feb 15, 2010 |
| KB1027 | Monitoring Cisco MDS 9020 Fabric Switches with Hardware Sentry Best practice ● This article explains how to monitor the health and performance of Cisco MDS 9020 Fabric Switches with Hardware Sentry. ● Keywords: Cisco, Fabric Switches |
Feb 08, 2010 |
| KB1024 | Monitoring IBM DS3000, DS4000 and DS5000 Series Disk Storage Systems Best practice ● This article explains how to monitor DS3xxx, DS4xxx, DS5xxx systems managed by the SMCLI utility. ● Keywords: DS3000, DS4000, DS5000 |
Dec 17, 2009 |
| KB1022 | No Environment Information on Sun T1000/T2000 Servers Problem ● This article explains why no environnent information on Sun T1000/T2000 Servers (aka T100 / T200). Customers using remote monitoring of the server's ALOM card are not affected by this issue. ● Keywords: ALOM Card, Sun |
Nov 02, 2009 |
| KB1021 | Hardware Monitoring: Abnormally High CPU consumption on SUN platforms Problem ● When monitoring SUN servers with BMC Performance Manager Express for Hardware 2.7.03 and 2.7.04, the SunNetwork and the Sunprtpicl connectors generate numerous processes and thus a high CPU load. ● Keywords: BMC Performance Manager Express for Hardware, BPM, BPM Express for Hardware, Sun |
Oct 22, 2009 |
| KB1012 | Monitoring Studio Does not Take into Account a Change to the Polling Interval Problem ● This article explains why Monitoring Studio does not take into account a change to the Polling Interval. ● Keywords: Event Manager, Event Manager KM, Monitoring Studio, Polling Interval, Tuning |
Sep 24, 2009 |
| KB1011 | DCOM 10009 Errors in the System Event Log of RSM Servers Problem ● DCOM 10009 errors appear in the System Event Log of the RSM servers when WMI Script Mode is Enabled. ● Keywords: BPM |
Sep 24, 2009 |
| KB1019 | No Hardware Data Collected due to WMI Memory Leak Problem ● This article provides the procedure to follow if the various WMI patches from BMC or Sentry do not seem to have cured the WMI Memory leak on your system. ● Keywords: BMC Performance Manager Express for Hardware |
Sep 24, 2009 |
| KB1014 | No Storage Connector Activating when Monitoring Dell Servers Problem ● This article explains why no storage connector is activating when monitoring Dell Servers and why no physical or logical disks are shown. ● Keywords: Connectors |
Sep 24, 2009 |
| KB1015 | HP NC360T not Monitored on Servers Running Windows. Problem ● This article explains why HP NC360T is not monitored on servers running Windows. ● Keywords: BMC Performance Manager Express for Hardware (2.6 or earlier), BMC Performance Manager Express for Hardware (2.7 or later, if using the WMI Network Card Connector), Hardware Sentry KM for PATROL (1.5.01 or earlier), Hardware Sentry KM for PATROL (1.6 or later, if using the WMI Network Card Connector) |
Sep 24, 2009 |
| KB1017 | Monitoring Studio: Unexpected Output for a String Search Problem ● This article explains why a string search performed on a flat/log file may return an abnormal output. ● Keywords: File Monitoring, Log File, String Search |
Sep 24, 2009 |
| KB1018 | How to Check the IBM Director’s version Number Problem ● This article explains how to check the IBM Director’s version number. ● Keywords: IBM Director |
Sep 24, 2009 |
| KB1013 | Sudo Configuration Methods / Execution Methods Problem ● This article describes the various ways to execute commands using the Hardware PM. ● Keywords: Sudo |
Sep 24, 2009 |
| KB1016 | Instances are Missing Even Though Connectors Are Properly Loaded Problem ● This article explains why not all instances are created although connectors are loaded properly. ● Keywords: Connectors |
Sep 24, 2009 |
| KB1006 | Hardware Monitoring: Error Percentages Greater than 100 Reported on Fiber Switches Problem ● When monitoring fiber switches with Hardware Sentry KM for PATROL, certain ports return error percentages greater than 100%. ● Keywords: Fiber Switches, Switches |
Sep 17, 2009 |
| KB1009 | On IBM xSeries Servers, IBM Director 5.20 or Later Will not Work After Upgrade Problem ● Due to a problem in its upgrade procedure, the IBM Director Agent stops working, preventing Hardware Sentry KM and BMC Performance Manager Express for Hardware from monitoring the IBM xSeries server. ● Keywords: IBM Director, xSeries |
Sep 17, 2009 |
| KB1010 | On IBM xSeries Servers, Disks are not being reported. Problem ● On IBM xSeries Servers, issues can arrise if both the ServeRaid Extensions for IBM Director and the ServeRaid GUI are installed on the same system. ● Keywords: xSeries |
Sep 17, 2009 |
| KB1008 | Hardware Monitoring: No Environmental Information Available on IBM xSeries Servers Problem ● A problem with the IPMI driver prevents the proper monitoring of the environment on IBM xSeries servers. ● Keywords: xSeries |
Sep 17, 2009 |
| KB1003 | Hardware Monitoring: Non-physical Network Cards Displayed on Sun Solaris Systems Problem ● This article describes the procedure to follow if Hardware Sentry KM for PATROL or BPM Express for Hardware do not properly discover and monitor non-physical network adapters (sppp0, clprivnet, etc.) on Sun Solaris systems. ● Keywords: Sun Solaris |
Sep 09, 2009 |
| KB1005 | Hardware Monitoring: Physical Network Cards not Discovered on Sun Solaris Systems Problem ● This article describes the procedure to follow if Hardware Sentry KM for PATROL or BPM Express for Hardware fail to discover network adapters on Sun Solaris systems. ● Keywords: Sun Solaris |
Sep 09, 2009 |
| KB1004 | Hardware Monitoring: Missing Processors and Memory Modules on Sun Fire M8000 and M9000 Problem ● This article describes the procedure to follow if Hardware Sentry KM for PATROL or BPM Express for Hardware do not properly discover the processors and memory modules in Sun Fire M8000 and M9000 systems. ● Keywords: Sun Fire |
Sep 09, 2009 |
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