Knowledge Base

Title | Description
KB1273 EMC VNXe - File System Running Out of Space
Problem ● This article outlines a known issue with EMC VNXe systems which can be exacerbated by monitoring the platform with Hardware Sentry KM. It also provides a workaround for the problem. ● Keywords: VNXe, Numeric Value Extraction
KB1049 Monitoring IBM AIX Servers with Hardware Sentry
Best Practice ● This article provides detailed instructions for configuring Hardware Sentry KM for PATROL to properly monitor IBM AIX Servers ● Keywords: AIX, IBM
KB1274 Storage All-in-One ETL: DISCOVERY Service Iteration Fails When Upgrading to v1.4.00
Problem ● This article explains the operation to perform when upgrading to Storage All-in-One ETL 1.4.00 for TrueSight Capacity Optimization to continue discovering, polling, and collecting metrics. ● Keywords: ETL, TrueSight Capacity Optimization, Storage All-in-One ETL
KB1272 Forcing Detection of WMI-based Connectors when Required WMI Namespace is Unavailable
Problem ● This article explains how to work around the WMI restrictions created by some antivirus programs, which can cause some connectors to fail. ● Keywords: Hardware Sentry KM for PATROL
KB1271 Monitoring Studio 9: Configuring the Multi-Parameter Formula Monitor in CMA to alert only when multiple conditions are met
Best practice ● This article explains how to configure the Multi-Parameter Formula Monitor in CMA to alert only when multiple conditions are met. ● Keywords: Monitoring Studio, CMA
KB1270 Performance and Stability Best Practices for Hardware Sentry KM
Best Practice ● This article explains the recommended configuration for optimal performance of the Hardware Sentry KM. ● Keywords: Hardware Monitoring, Hardware Sentry KM for PATROL, System Requirements
KB1185 Monitoring PostgreSQL with Monitoring Studio using a Configuration Template
Configuration Template ● This article explains how to monitor a PostgreSQL database with Monitoring Studio v9.2 and higher. ● Keywords: Configuration Template, PostgreSQL
KB1121 Monitoring MySQL Server 5.5 with Monitoring Studio
Configuration Template ● This article describes the configuration template developed with Monitoring Studio to monitor MySQL Server 5.5. ● Keywords: Configuration Template, MySQL, MySQL Server
KB1139 Monitoring the EMC SMI-S Provider with Monitoring Studio
Configuration Template ● This article explains how to monitor the EMC SMI-S Provider (also known as EMC SMI-S Agent, or ECOM) through BMC PATROL. ● Keywords: EMC, EMC SMI-S Provider, ECOM
KB1092 Monitoring Microsoft Lync Server 2010 with Monitoring Studio
Configuration Template ● This article describes the configuration template developed with Monitoring Studio Microsoft Lync Server 2010. ● Keywords: Configuration Template, Lync, Microsoft OCS 2007, Skype
KB1119 Generating Test Events with Hardware Sentry KM for PATROL
Miscellaneous ● This article explains how to generate test events of class 11 and 41 with Hardware Sentry KM for PATROL. ● Keywords: Class 11, Class 41, Events, System Output Window, SOW
KB1267 SSH-based monitoring fails due to incompatible Java versions
Problem ● This article explains how to identify problems Hardware Sentry monitoring caused by incompatible Java versions. ● Keywords: Hardware Sentry KM for PATROL, Monitoring Studio, Java, JRE
KB1266 Monitoring Dell Compellent Systems with Hardware Sentry
Best Practice ● This article describes the configuration required to monitor Dell Compellent and Dell Compellent Storage Manager systems with the Hardware Sentry KM. ● Keywords: Dell, Compellent, REST API, Hardware
KB1265 Embedding a File in a Monitoring Studio X Template
Best Practice ● This article explains how to embed a file in a Template configuration which will be used by a Monitor. ● Keywords: Monitoring Studio X, Script, Embedded File
KB1263 System Requirements for Sentry KMs
Best Practice ● This article provides the minimum hardware requirements for the PATROL Agent and Sentry KMs. ● Keywords: Hardware Sentry KM for PATROL, System Requirements
KB1038 Monitoring HP ProLiant Servers with Hardware Sentry
Best Practice ● This article describes the different HP agents available to monitor HP ProLiant servers running Linux, Solaris, Windows, or VMWare ESX. ● Keywords: HP, ProLiant
KB1041 Monitoring IBM xSeries Servers with Hardware Sentry
Best Practice ● This article covers the basic IBM© xSeries Server hardware components and supported communication protocols, and provides detailed instructions for installing and configuring Hardware Sentry KM for PATROL to properly monitor IBM© xSeries Servers. ● Keywords: Adaptec, IBM, IBM Director Agent, LSI, xSeries
KB1260 Troubleshooting Issue with TrueSight Presentation Server 11.3.03 Upgrade
Troubleshooting ● This article explains how to troubleshoot the issues related the upgrade of TrueSight Presentation Server to version 11.3.03 when Monitoring Studio X Component is already installed. ● Keywords: Monitoring Studio X
KB1259 Prevent Storage KMs from creating agent thresholds, when configured in CMA mode
Best Practice ● This article explains how to prevent Storage KMs from creating agent thresholds, when configured in CMA mode. ● Keywords: TSOM, storage, thresholds
KB1258 Collecting Port Count Details for Storage Devices
Problem ● This article explains how to check the Port Count attribute of storage devices, to get the count of required licenses. ● Keywords: TSOM, storage, licensing
KB1257 Loading Custom JDBC Drivers in Monitoring Studio
Best Practice ● This article explains how to load new JDBC drivers for use with the various SQL monitors, should the included drivers not be suitable. ● Keywords: JDBC, SQL, Monitoring Studio
KB1256 Troubleshooting Issues Related to the Hitachi G-Series and HUS-VM Embedded SMI-S Providers
Troubleshooting ● This article explains how to troubleshoot the issues related to the Hitachi G-Series and HUS-VM Disk embedded SMI-S Providers which may cause the Hitachi Storage Device Manager ETL and the Hitachi Disk Arrays KM to fail. ● Keywords: Hitachi, G-Series, HUS-VM
KB1245 Identifying and Locating Devices in TrueSight
Best Practice ● This article explains how to locate the devices discovered by the Sentry's Monitoring KMs in TrueSight. ● Keywords: TrueSight
KB1255 Properly Setting the Exit Codes When Configuring the Command Line Monitor
Best practice ● This article explains how to properly set the exit codes when configuring the Command Line Monitor with Monitoring Studio. ● Keywords: Monitoring Studio X, Command Line, Exit Code
KB1156 Troubleshooting HP 3PAR Monitoring Issues
Troubleshooting ● This article describes how to verify the configuration and status of the HP 3PAR CIM Server of you encounter monitoring issues. ● Keywords: CIM Server, Command Line Interface, HP 3PAR, SMI-S Provider
KB1094 Monitoring 3PAR Storage Arrays with Hardware Sentry
Best Practice ● This article explains how to configure the 3PAR SMI-S provider to monitor the hardware of 3PAR Storage Arrays with Hardware Sentry KM for PATROL ● Keywords: 3PAR, SMI-S Provider
KB1253 Text Processing with Monitoring Studio X
Best practice ● This article explains how to process the text output from a Monitor with Monitoring Studio X. ● Keywords: Monitoring Studio X, JSON Parsing, REST API, Dynamic Object, Value Map
KB1205 Monitoring VNX Disk Arrays
Best practice ● This article explains how to monitor VNX disk arrays with the Sentry Software's KMs. ● Keywords: CLARiiON, NAS Monitoring, SAN Monitoring, EMC SMI-S, VNX
KB1052 Monitoring EMC Symmetrix Disk Arrays with Sentry's Solutions
Best Practice ● This article provides general information about the EMC SMI-S provider and detailed instructions to configure Hardware Sentry and the EMC Disk Arrays KM to properly monitor EMC Symmetrix disk arrays. ● Keywords: ECOM, EMC, EMC Solutions Enabler, SMI-S, Symmetrix
KB1181 Monitoring Hitachi Disk Arrays
Best Practice ● This article describes the procedure to follow to monitor the Hitachi disk arrays using Hitachi Disk Arrays KM for PATROL and Hardware Sentry KM for PATROL. ● Keywords: Hitachi, Hitachi VSP Gxxxx Series, Hitachi AMS, Hitachi HUS, Hitachi HUS VM, Hitachi USP-V/USP-VM, Hitachi HNAS, HP P9000, embedded SMI-S provider, statistics, G Series
KB1026 Monitoring Brocade SAN Switches with Hardware Sentry
Best practice ● This article explains how to monitor the health and performance of Brocade SAN switches with Hardware Sentry. ● Keywords: Brocade, Brocade SNMP agent, SAN Switch, Switches
KB1251 Monitoring Microsoft SQL Server with Monitoring Studio 9.4.xx
Best practice ● This article explains how to configure Microsoft SQL Database Monitors using Windows integrated authentication, with Monitoring Studio 9.4.xx ● Keywords: Monitoring Studio KM for PATROL 9.4.xx, Database, SQL, JDBC, Windows
KB1084 Monitoring HP StorageWorks MSA2000/P2000 with Hardware Sentry
Best Practice ● This article explains how to configure the Hardware Monitoring solution to monitor the health and detect hardware failures in HP StorageWorks MSA2000 and P2000 systems. ● Keywords: DotHill, HP, HP StorageWorks, MSA2000/P2000, SSH
KB1148 Leveraging the HSNM2 CLI to Monitor Hitachi (HDS) AMS, HUS Systems
Best Practice ● This article explains how to monitor Hitachi (HDS) AMS, HUS Storage Systems using the Hitachi Storage Navigator Modular 2 CLI and Hardware Sentry KM for PATROL. ● Keywords: Hitachi, Hitachi (HDS) AMS, Hitachi Device Manager, Hitachi HUS, HSNM2 CLI, Hitachi Storage Navigator Modular 2 CLI
KB1102 Monitoring HP Blade Chassis Virtual Connect with Hardware Sentry
Best Practice ● This article explains how to monitor the physical links of HP Virtual Connect with Hardware Sentry KM for PATROL. ● Keywords: Blade Chassis, HP, HP Virtual Connect, SNMP, Switches
KB1154 Monitoring HP-UX Servers Through the HP WBEM Provider
Best practice ● This article explains how to monitor the hardware health of HP-UX servers through the HP WBEM provider. ● Keywords: HP, HP-UX, HP WBEM provider, WBEM
KB1116 Enabling CIM Server on the ESXi System
Best practice ● This article explains the procedure to enable the CIM server and restart the relevant services. ● Keywords: ESXi, CIM server, VSphere
KB1039 Monitoring Dell PowerEdge Servers with Hardware Sentry
Best Practice ● This article explains the procedure to follow to monitor Dell PowerEdge servers with Hardware Sentry. ● Keywords: Dell, PowerEdge
KB1002 Monitoring HP 9000 and HP Integrity Servers Running HP-UX with Hardware Sentry
Best practice ● This article explains how to monitor the hardware of HP 9000 and HP Integrity servers running HP-UX with Hardware Sentry KM. ● Keywords: HP-UX, SSH, Support Tools Manager, STM, Telnet, WBEM
KB1050 Monitoring Dell EMC CLARiiON Using the SMI-S Provider
Best Practice ● This article explains how to install and configure the EMC SMI-S provider to monitor the Dell EMC CLARiiON arrays with the Hardware and Storage Monitoring solutions developed by Sentry Software. ● Keywords: CLARiiON, CIM server, EMC SMI-S, SAN Monitoring
KB1250 Monitoring EMC Isilon Clusters (REST API) Using Hardware Sentry
Best practice ● This article explains how to monitor EMC Isilon Clusters through the REST API. ● Keywords: Isilon
KB1248 Error Message is Unclear for Block Authentication Failures When Using the EMC Celerra Connector
Troubleshooting ● This article provides the MRL rule to create to ensure block authentication failures are properly reported by the EMC Celerra Connector. ● Keywords: Hardware Connectors, PATROL Events
KB1249 Integrating in TrueSight KMs that are not CMA-Compatible
Best practice ● This article explains how to install and configure the CMA for Legacy KM to integrate in TrueSight KMs that have not been designed to support TrueSight CMA. ● Keywords: CMA for Legacy KM, CMA
KB1244 Monitoring Studio Denies Access to the Web Interface
Best Practice ● This article explains how to reset the PATROL user account settings when you are denied access to the Monitoring Studio Web Interface. ● Keywords: Monitoring Studio X, User Account, Login, Username, Password, cfg
KB1247 Getting Notified When a Parameter is no Longer in Alert
Best Practice ● This article explains how to configure Monitoring Studio X to get notified when a parameter that was previously in alert is back to an OK status. ● Keywords: Monitoring Studio X
KB1246 Monitoring a Non-Listed Database with Monitoring Studio X
Problem ● This article explains how to monitor a non-listed database with Monitoring Studio X. ● Keywords: Monitoring Studio X
KB1191 Failing to Upgrade to Java v1.8.0_45
Troubleshooting ● This article explains the procedure to follow to upgrade Java to version 1.8.0_45 using the BMC Common Installer. ● Keywords: Java, Jar
KB1235 Troubleshooting WMI-Based Connectors
Troubleshooting ● This article explains how to use WBEMTEST to troubleshoot WMI-based connectors that are not working as expected. ● Keywords: Troubleshooting, Diagnostics, WMI
KB1227 Troubleshooting the Monitoring of Fiber Channel Cards on Windows Systems
Best practice ● This article explains how to verify that a Fiber Channel Card is recognized by a Windows system. ● Keywords: WMI, WBEMtest, FC Cards
KB1228 Monitoring an IBM Storwize Disk Array V7000 (SSH) using an Encryption Key File with Hardware Sentry
Best practice ● This article explains how to monitor an IBM Storwize Disk Array V7000 via SSH using an encryption key file instead of a regular password. ● Keywords: OpenSSH, SSH, IBM Storwize, Authentication Key File
KB1029 Monitoring VMWare ESX/ESXi with Hardware Sentry
Best practice ● This article explains how to monitor VMWare ESX/ESXi with Hardware Sentry. ● Keywords: VMWare, ESX, ESXi
KB1242 Monitoring Proxmox Systems using Monitoring Studio KM
Configuration Template ● This article explains how to use the pre-built configuration for monitoring Proxmox Systems with Monitoring Studio v9.4.03 and higher. ● Keywords: Configuration Template, Proxmox
KB1234 SSH-Based Connectors Stopped Working
Troubleshooting ● This article explains how to use the different tools available to diagnose SSH issues when SSH-based connectors stop working. ● Keywords: Troubleshooting, Diagnostics, SSH
KB1241 How is Host Mapping Reconciled in TrueSight Capacity Optimization?
Best Practice ● This article explains the new host reconciliation method implemented in code level 128. ● Keywords: ETL, TrueSight Capacity Optimization, Host Mapping, Reconciled Host Mapping
KB1130 Forcing the KM to Run in Classic Mode
Best Practice ● This article explains how to force the Sentry Software's KMs to run in Classic mode. ● Keywords: Classic mode, PATROL, TrueSight
KB1233 WBEM-Based Connectors Stopped Working
Troubleshooting ● This article explains how to use the different tools available to diagnose WBEM issues when WBEM-based connectors stop working. ● Keywords: Troubleshooting, Diagnostics, WBEM
KB1240 Storage KMs Run Out-Of-Memory and Stop Collecting Data
Troubleshooting ● This article explains why some Storage KMs may run out-of-memory and stop collecting data and how to solve this issue. ● Keywords: Collection Hub, Configuration Variables, Storage KMs
KB1174 Enabling the Debug Mode for Monitoring Studio
Best Practice ● This article explains how to enable the debug mode for the different versions of Monitoring Studio. ● Keywords: Debug
KB1239 Using Database Query Analysis
Best Practice ● This article explains how to use the database query analysis effectively. ● Keywords: Database Query
KB1237 Processing Data From a REST API JSON Format
Best practice ● This article explains how to process data from a REST API JSON format using Monitoring Studio. ● Keywords: JSON, REST API, Text Pre-processing
KB1232 Monitoring Squid Cache Proxy using Monitoring Studio KM
Configuration Template ● This article explains how to use the pre-built configuration for Squid Cache Proxy with Monitoring Studio v9.4.02 and higher. ● Keywords: Configuration Template, Squid
KB1238 Collecting an SNMP Walk/Dump
Troubleshooting ● This article explains how to collect an SNMP walk or dump when requested by the Sentry Support Team. ● Keywords: Troubleshooting, SNMP, Dump, Walk
KB1225 SNMP-Based Connectors Stopped Working
Troubleshooting ● This article explains how to use the different tools available to diagnose SNMP issues when SNMP-based connectors stop working. ● Keywords: Troubleshooting, Diagnostics, SNMP
KB1230 Monitoring HP Blade Systems with Hardware Sentry
Best practice ● This article explains how to configure Hardware Sentry in TrueSight to monitor HP Blade Systems. ● Keywords: Blade, Blade Chassis, HP, SNMP, SSH
KB1231 Monitoring Dell EMC Avamar Appliances using Monitoring Studio KM
Configuration Template ● This article explains how to use the pre-built configuration for Dell EMC Avamar Appliances with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template, Dell, Dell EMC Avamar
KB1229 Verifying Database Connectivity
Problem ● This article explains the procedure to follow if you encounter issues while querying your database using Monitoring Studio's Database Query Analysis feature. ● Keywords: Database Query, Matsya
KB1212 Enabling Debug for Sentry's KMs in the TrueSight/BPPM and PATROL Classic Consoles
Best Practice ● This article explains how to enable debug for the Hardware, Storage, Backup, and High-Availability Monitoring solutions in TrueSight/BPPM and PATROL Classic consoles. ● Keywords: Debug
KB1175 Monitoring SharePoint using Monitoring Studio
Configuration Template ● This article explains how to monitor SharePoint using Monitoring Studio to detect failures, errors, and performance issues. ● Keywords: Configuration Template, SharePoint
KB1221 Monitoring NetApp E Series Storage Devices using Monitoring Studio KM
Configuration Template ● This article explains how to use the pre-built configuration for NetApp E Series Storage Devices with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template, NetApp E Series
KB1254 Troubleshooting Missed Events
Troubleshooting ● This article explains how to troubleshoot events that do not appear in TrueSight Presentation Server anymore. ● Keywords: Troubleshooting, Events
KB1226 EMC VNX Monitoring with Hardware Sentry Fails Because of Special Characters in the Password
Best practice ● This article explains what SSH credentials needs to be provided to access an EMC VNX disk array via a naviseccli command line. ● Keywords: naviseccli, EMC SMI-S, Celerra, VNX Disk Arrays, CLARiiON, SAN Monitoring, NAS Monitoring
KB1224 How NetApp Filers KM for PATROL Reports 'Failed’ and ‘Degraded’ Status Values in the PATROL Console
Best practice ● This article explains how 'failed’ and ‘degraded’ status values collected from the NetApp API are reported in the PATROL Console. ● Keywords: NetApp, Status, Events
KB1149 TrueSight Capacity Optimization for Storage: Assessing the Requirements
Best Practice ● This article helps BMC TrueSight CO administrators assess the size of the storage infrastructure to be analyzed in TrueSight Capacity Optimization, the required performance and helps them understand the risks behind each component involved in the solution. ● Keywords: TrueSight Capacity Optimization
KB1186 Monitoring Fails Due to SSL Handshake or Authentication Failures
Troubleshooting ● This article explains the procedure to follow if monitoring fails due to SSL handshake. ● Keywords: Java, SSL Handshake, Close_notify
KB1223 How to Manually Set Agent Thresholds in a CMA Policy
Best Practice ● This article explains how to set agent thresholds for Sentry Software's KMs through a CMA policy. ● Keywords: Events, Agent Threshold
KB1220 Monitoring EMC ViPR Controllers using Monitoring Studio KM
Configuration Template ● This article explains how to use the pre-built configuration for EMC ViPR Controller with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template, EMC ViPR, ViPR
KB1218 Monitoring IBM DataPower Appliance using Monitoring Studio KM
Configuration Template ● This article explains how to use the pre-built configuration for IBM DataPower Appliance Monitoring with Monitoring Studio v9.4 and higher. ● Keywords: IBM DataPower, Configuration Template
KB1217 Monitoring Nutanix Appliances using Monitoring Studio KM
Configuration Template ● This article explains how to use the pre-built configuration for Nutanix Appliances with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template, Nutanix
KB1219 Monitoring EMC Elastic Cloud using Monitoring Studio KM
Configuration Template ● This article explains how to use the pre-built configuration for EMC Elastic Cloud Storage with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template, ECS, EMC Elastic Cloud
KB1215 Monitoring HP StoreOnce using Monitoring Studio
Configuration Template ● This article explains how to use the pre-built configuration for HP StoreOnce with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template, HP, StoreOnce
KB1214 Monitoring Veeam Backup with Monitoring Studio
Configuration Template ● This article explains how to use the pre-built configuration for Veeam Backup with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template, Veeam, Backup
KB1216 Monitoring Hitachi Data Ingestor with Monitoring Studio
Configuration Template ● This article explains how to use the pre-built configuration for Hitachi Data Ingestor with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template, Hitachi Data Ingestor
KB1194 Monitoring Hitachi HNAS Storage Devices with Monitoring Studio
Configuration Template ● This article explains how to use the pre-built configuration for Hitachi HNAS storage devices with Monitoring Studio v9.2 and higher. ● Keywords: Hitachi, Hitachi HNAS
KB1213 Too Many Hardware Sentry Internal Events Generated in TrueSight/PATROL Consoles
Troubleshooting ● This article explains the procedure to follow if you notice too many Hardware Sentry internal events in your TrueSight or PATROL consoles and wish to reduce their number. ● Keywords: Events, Internal Message Events
KB1211 Configuring the Multi-node Monitoring Mode with the VCS KM
Best Practice ● This article explains the recommended and alternative methods available to configure the Multi-node monitoring with Veritas Cluster Server KM for PATROL v3.0.00. ● Keywords: Veritas Cluster Server KM for PATROL, Multi-node
KB1059 Monitoring a Cisco UCS B-Series Blade Chassis
Best Practice ● This article explains how to monitor a Cisco UCS B-Series Blade Chassis with Hardware Sentry KM. ● Keywords: Cisco, Cisco UCS, B-Series, Blade Chassis
KB1210 Monitoring Studio: Configuring Windows Event Logs Monitoring
Best Practice ● This article explains how to configure Windows Event Log Monitoring with Monitoring Studio. ● Keywords: Windows Event Logs
KB1126 Monitoring Microsoft Lync Server 2013/Skype for Business with Monitoring Studio
Configuration Template ● This article describes how to monitor Microsoft Lync Server 2013/Skype for Business in BMC PATROL and/or BMC TrueSight Operations Management to detect failures, errors and performance problems. ● Keywords: Configuration Template, Lync, Skype
KB1209 Monitoring Nimble Storage Appliances with Monitoring Studio
Configuration Template ● This article explains how to use the pre-built configuration for Nimble Storage appliances with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template, Nimble, Nimble Storage Appliances
KB1208 Hardware Monitoring: Monitoring Servers Using WBEM
Best practice ● This article explains how to monitor servers with Hardware Sentry KM for PATROL using the WBEM protocol. The procedure was made for EMC Disk Arrays but will be slightly the same for other servers. ● Keywords: Hardware Sentry, WBEM
KB1207 Monitoring Hitachi Content Platform with Monitoring Studio
Configuration Template ● This article explains how to use the pre-built configuration for Hitachi Content Platform with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template
KB1131 Monitoring IronPort Systems with Monitoring Studio
Configuration Template ● This article explains how to use the pre-built configuration for IronPort Systems with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template, IronPort
KB1206 Hardware Monitoring: Monitoring Servers Using SNMP
Best practice ● This article explains how to monitor servers with Hardware Sentry KM for PATROL using the SNMP protocol. The procedure was made for Dell EqualLogic storage systems but will be slightly the same for other servers. ● Keywords: SNMP
KB1204 Where to Find NetApp Filers in the Capacity Views for TrueSight Capacity Optimization
Best practice ● This article explains where the NetApp Filers will appear in the Capacity Views for TrueSight Capacity Optimization according to your configuration. ● Keywords: NetApp Data ONTAP API for TrueSight Capacity Optimization, Storage Capacity Views for TrueSight Capacity Optimization, NetApp Capacity Views for TrueSight Capacity Optimization, TrueSight Capacity Optimization
KB1203 Monitoring F5 BIG-IP Systems with Monitoring Studio
Configuration Template ● This article explains how to use the pre-built configuration for F5 BIG-IP Systems with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template
KB1202 Monitoring IBM FlashSystem 900 Storage Devices with Monitoring Studio
Configuration Template ● This article explains how to use the pre-built configuration for IBM FlashSystem 900 storage devices with Monitoring Studio v9.4 and higher. ● Keywords: Configuration Template
KB1195 Monitoring EMC RecoverPoint Storage Devices with Monitoring Studio
Configuration Template ● This article explains how to use the pre-built configuration for EMC RecoverPoint storage devices with Monitoring Studio v9.2 and higher. ● Keywords: EMC, EMC RecoverPoint
KB1201 Enriching PATROL Events with More Meaningful Information
Best Practice ● This article explains how to enrich PATROL events with more meaningful information about the problem. ● Keywords: Events, PATROL Events
KB1198 Veritas Cluster Server KM – Unable to Determine Which File is in Read-Only Mode
Troubleshooting ● This article explains how to set the cluster configuration in read-only mode. ● Keywords: Veritas Cluster Server KM for PATROL, Multi-node
KB1200 Monitoring Studio: Configuring the Multi-Parameter Formula Monitor in CMA
Best Practice ● This article explains how to configure the Multi-Parameter Formula Monitor in CMA. ● Keywords: Multi-Parameter Formula
KB1199 Monitoring Studio: No Metrics Collected with Monitors Leveraging the WMI Protocol
Troubleshooting ● This article explains how to ensure that metrics are collected by all the Monitors that leverage the WMI protocol to retrieve data. ● Keywords: Monitoring Studio KM for PATROL
KB1197 Monitoring EMC Data Domain Storage Devices with Monitoring Studio
Configuration Template ● This article explains how to use the pre-built configuration for EMC Data Domain storage devices with Monitoring Studio v9.4 and higher. ● Keywords: EMC, EMC Data Domain
KB1196 Monitoring Huawei OceanStor 9000 Storage Devices with Monitoring Studio
Configuration Template ● This article explains how to use the pre-built configuration for Huawei OceanStor 9000 storage devices with Monitoring Studio v9.2 and higher. ● Keywords: Configuration Template, Huawei, Huawei OceanStor 9000
KB1193 Monitoring EMC Atmos Storage Devices with Monitoring Studio
Configuration Template ● This article explains how to use the pre-built configuration for EMC Atmos storage devices with Monitoring Studio v9.2 and higher. ● Keywords: EMC, EMC Atmos
KB1192 Monitoring Huawei V3 Storage Devices with Monitoring Studio
Configuration Template ● This article explains how to monitor Huawei V3 storage devices with Monitoring Studio v9.2 and higher. ● Keywords: Configuration Template, Huawei, Huawei V3
KB1190 Removing One or More Instances from TrueSight
Best practice ● This article explains how to set the configuration variable removedObjectList to remove one or more instances from a TrueSight console or from a PATROL Console configured in CA mode. ● Keywords: TrueSight
KB1189 Monitoring EMC Isilon Storage Devices with Monitoring Studio
Configuration Template ● This article explains how to monitor EMC Isilon storage devices with Monitoring Studio v9.2 and higher. ● Keywords: EMC, EMC Isilon
KB1188 Generating Log Files for Storage ETLs
Best Practice ● This article explains how to generate log files for the storage ETLs. ● Keywords: TrueSight Capacity Optimization
KB1187 Hardware Monitoring: Monitoring Linux Servers in TrueSight
Best Practice ● This article explains how to monitor a Linux server in TrueSight Operations Management using Hardware Sentry and the IPMI connector. ● Keywords: IPMI, CMA
KB1184 Remote Monitoring on Veritas NetBackup Appliances
Best Practice ● This article describes the procedure to follow to monitor remote NetBackup appliances with Veritas NetBackup KM for PATROL 3.0.00 and above. ● Keywords: Backup, Veritas NetBackup, NetBackup
KB1023 Monitoring IBM DS3000, DS4000, and DS5000 Series Storage Systems
Best practice ● This article explains how to monitor IBM DS3xxx, DS4xxx, DS5xxx systems managed by the SMCLI utility. ● Keywords: IBM, IBM DS3000, DS4000, and DS5000 Series Storage Systems
KB1183 Monitoring Studio: Monitoring Restricted Shell Platforms
Problem ● The “Badly placed ()’s” error may occur when monitoring restricted shell platforms if the system type set for the monitored host is not correct. The System type to be set for this type of host is Other. ● Keywords: Shell
KB1182 Monitoring Studio: Increasing Maximum File Size Limit
Best Practice ● This article explains how to modify the default file size file limit to parse files that have a size greater than 8MB. ● Keywords: File Monitoring
KB1180 The user name or password is incorrect Message Appears in PATROL Agent Error Log
Miscellaneous ● This article explains why the PATROL Agent error log may contain the following message: The user name or password is incorrect. ● Keywords: PATROL Agent
KB1179 Sentry's ETLs Using WBEM: Unable to Collect Data
Problem ● This article explains why the Sentry Software's ETLs that are using WBEM to collect capacity information are unable to collect data and return the 'WBEMClient is not initialized' error message. ● Keywords: TrueSight Capacity Optimization
KB1178 Monitoring Studio: Configuring the Monitoring of Windows Performance Counters in CMA
Best Practice ● This article explains how to configure the monitoring of Windows Performance Counters in CMA. ● Keywords: Windows Performance Counters
KB1177 EMC SMI-S Agent ETL – Terminology and Computation Methods Simply Explained
Miscellaneous ● This article explains the differences in terminology for both Symmetrix and VNX systems and the computation methods used by EMC SMI-S Agent ETL for BMC TrueSight Capacity Optimization. ● Keywords: TrueSight Capacity Optimization
KB1176 Ensuring Monitoring Studio is Properly Configured to Receive SNMP Traps
Best Practice ● This article explains how to send test SNMP traps to your PATROL Agent and ensure Monitoring Studio is properly configured to receive SNMP traps. ● Keywords: SNMP Trap
KB1173 Monitoring Oracle Exalogic Systems with Hardware Sentry
Best Practice ● This article explains how to monitor Oracle Exalogic systems with Hardware Sentry. ● Keywords: Oracle, Oracle Exalogic
KB1172 Monitoring Lenovo Servers with Hardware Sentry
Best Practice ● This article explains how to monitor Lenovo servers with Hardware Sentry. ● Keywords: IBM, IBM Systems Director Agent, Lenovo, xSeries
KB1171 Monitoring Oracle Exadata Systems with Hardware Sentry
Best Practice ● This article explains how to monitor Oracle ExaData systems with Hardware Sentry. ● Keywords: Oracle, Oracle Exadata
KB1170 Understanding the NetApp Integration into BMC TrueSight Capacity Optimization
Best Practice ● This article explains the NetApp storage structure and how its specific characteristics can be merged into a common, vendor-agnostic architecture. ● Keywords: TrueSight Capacity Optimization
KB1169 Monitoring Oracle VCA with Hardware Sentry
Best Practice ● This article explains how to monitor Oracle VCA with Hardware Sentry. ● Keywords: Oracle, Oracle VCA
KB1168 Unable to Load the Sentry’s KMs when Using PATROL Agent v.9.0.00
Problem ● This article explains how to load a Sentry’s KM on PATROL Console Operator when the KM does not appear and when getting loading errors in the System Output Window and in the *.errs log file available in %PATROL_HOME%\log. ● Keywords: PATROL Agent
KB1167 BPPM CMA 9.0 – Unable to Create Policies for the Sentry’s KMs
Problem ● This article explains how to make a specific monitoring solution available in the “Solution” menu of BMC ProactiveNet Central Monitoring Administration 9.0 while configuring policies. ● Keywords: CMA
KB1166 Using Macros to Customize PATROL Event Alert Actions
Best practice ● This article explains why the installation or upgrade of the Sentry KMs may fail and indicates the solution to adopt. ● Keywords: Alert Actions, Events, PATROL Events
KB1165 Installation or Upgrade Fails Due to Locked Out Jar Files
Problem ● This article explains why the installation or upgrade of the Sentry KMs may fail and indicates the solution to adopt. ● Keywords: Java, Jar
KB1164 Removing Thresholds on the ConsumedCapacityPercentage Parameter Available for Volumes
Best Practice ● This article explains why no thresholds should be put on the ConsumedCapacityPercentage parameter available for volumes, how to verify no thresholds are set and how to remove them. ● Keywords: Thresholds
KB1163 Troubleshooting Connectivity Issues
Troubleshooting ● This article explains how to troubleshoot connectivity issues. ● Keywords: Connectivity Issues, SMI-S provider, API
KB1162 Unable to Monitor Hardware Using SNMP-based Connectors with PATROL Agent v.9.5.00.02
Problem ● This article explains how to solve the hardware monitoring problem encountered when using SNMP-based connectors with PATROL Agent v.9.5.00.02 ● Keywords: Connectors, SNMP
KB1161 How to Rebuild the SYMAPI Database in the EMC SMI-S Provider
Best Practice ● This article explains how to rebuild the SYMAPI database in the EMC SMI-S provider if the database is in an inconsistent state or if it fails to synchronize data. ● Keywords: ECOM, EMC, SYMAPI database, SMI-S provider
KB1160 Empty Values for mc_object_class, mc_object and mc_parameter Slots in the Sentry KMs’ Events
Problem ● This article explains why the PATROL events generated by the Sentry Software KMs have invalid or empty values for the mc_object_class, mc_object and mc_parameter slots. ● Keywords: Class 41, Events, mc_object_class, mc_object, mc_parameter, slots
KB1159 Enabling Debug from the Command-line Interface
Best practice ● This article explains how to enable debug for the Hardware Sentry KM via the command-line interface. ● Keywords: Debug
KB1158 Unable to Get the Hitachi Disk Arrays KM/Connector to Work with a Newly Created User
Troubleshooting ● This article explains how to get the Hitachi Disk Arrays KM/Connector to work with a newly created user. ● Keywords: Hitachi Disk Arrays KM for PATROL, Hitachi Device Manager ETL for TrueSight Capacity Optimization
KB1157 Finding on Which Port JBoss Server Is Running
Troubleshooting ● This article explains how to find out on which port JBoss Server is running. ● Keywords: BMC Performance Manager Express Monitoring Studio, JBoss
KB1153 Removing an EMC CLARiiON System from the SMI-S Provider
Best practice ● This article explains how to remove an EMC CLARiiON array from the SMI-S provider using the remsys command and the TestSmiProvider utility. ● Keywords: CLARiiON, EMC, Performance, SMI-S provider, remsys, TestSmiProvider
KB1155 Hitachi Device Manager Running out of Memory
Problem ● Hitachi Device Manager (HiCommand Server) may sometimes run out of memory and cause the Sentry’s solutions to fail. This article explains the procedure to follow when this situation occurs. ● Keywords: CIM_ERR_FAILED, HiCommand Server, Hitachi, Hitachi Device Manager, WBEMException
KB1152 Removing an EMC Symmetrix System from the SMI-S Provider
Best practice ● This article explains how to remove an EMC Symmetrix array from the SMI-S provider using the remsys command and the TestSmiProvider utility. ● Keywords: EMC, Performance, remsys, SMI-S provider, Symmetrix, TestSmiProvider
KB1151 Hardware Sentry KM: Some OS Commands Fail and Return no Result
Problem ● This article explains the procedure to follow when OS Commands time out and return no results. ● Keywords: Hardware Sentry, OS Commands
KB1150 Using Local Admin Accounts and WMI to Monitor Remote Windows 2008 Servers
Problem ● This article explains the procedure to follow to monitor Windows 2008 servers with local admin accounts and WMI. ● Keywords: Windows 2008 servers, WMI
KB1136 Monitoring Multiple IBM Tivoli Storage Manager Server Instances (TSM)
Best Practice ● This article explains how to monitor multiple Tivoli Storage Manager server instances on a TSM node, using Tivoli Storage Manager KM for PATROL. ● Keywords: Backup, Tivoli Storage Manager KM for PATROL
KB1143 java.sql.SQLException: I/O Error: Connection Reset When Monitoring Microsoft SQL Server 2008 R2
Problem ● This article describes the procedure to follow if the error message "java.sql.SQLException: I/O Error: Connection reset" occurs when monitoring Microsoft SQL Server 2008 R2 with Monitoring Studio KM for PATROL 8.6.54. ● Keywords: Java, Microsoft SQL Server 2008 R2, SSL connections
KB1144 Troubleshooting Backup Monitoring KM Issues
Troubleshooting ● This article lists the issues frequently encountered with the Backup Monitoring KMs. ● Keywords: Backup
KB1146 The Veritas Cluster Server KM is Operating on a Passive Node
Troubleshooting ● This article explains why the VCS KM may be operating on a passive node. ● Keywords: Veritas Cluster Server KM for PATROL, Passive node
KB1147 Tivoli Storage Manager KM: Troubleshooting Performance Issues
Miscellaneous ● This article explains how to troubleshoot performance issues. ● Keywords: Tivoli Storage Manager KM for PATROL
KB1145 NetBackup KM: How to Modify the Job Instance Label
Best Practice ● This article explains how to modify the Job Instance Label in the PATROL Console. ● Keywords: Backup, NetBackup, Symantec NetBackup
KB1142 Unable to Install Sentry’s Connectors on BMC Capacity Optimization v9.5.01
Problem ● This article describes the procedure to follow if you are using BMC Capacity Optimization v.9.5.01 (SP1) and wish to install the version 4.0.00 of the Sentry Software’s connectors. ● Keywords: TrueSight Capacity Optimization
KB1141 Closing Sentry Class-41 Events in BEM/BPPM when Class-9 Events are Generated
Best Practice ● This article describes how to change the default cell rule to close the Sentry class-41 events when class-9 events are generated. ● Keywords: BEM, BPPM, cell, Class 9, Class 11, Class 41, Events, MCELL, PATROL Agent
KB1140 Monitoring LUN Pathcounts on ESX5i / vSphere 5 servers with Hardware Sentry
Best Practice ● This article describes three methods to connect to an ESX host server to collect LUN pathcount information. ● Keywords: ESX host server, ESX5i, ESXi, LUN pathcount, vSphere
KB1138 Class-41 Events not Sent to Cell After Upgrading PATROL Agent to v9.5
Problem ● This article explains how to send the class-41 events generated by the Sentry Software’s KMs to the BEM/BPPM cell when using PATROL Agent v9.5. ● Keywords: BEM, BPPM, Class 11, Class 41, Events, PATROL Agent, wpconfig
KB1137 What is the difference between Host Mapping and Reconciled Host Mapping?
Miscellaneous ● This article explains the difference between Host Mapping and Reconciled Host Mapping, and how Sentry Software’s ETLs for TrueSight Capacity Optimizatoin provides both Host Mapping and Reconciled Host Mapping information. ● Keywords: ETL, TrueSight Capacity Optimization, Host Mapping, Reconciled Host Mapping
KB1099 Monitoring PostgreSQL with Monitoring Studio using the Database Query Analysis Tool
Best Practice ● This article explains how to configure the monitoring of PostgreSQL Database with Monitoring Studio ● Keywords: Database Query, PostgreSQL
KB1133 Hardware Monitoring: SNMP-based connectors test fails with errno: 100 on Linux
Problem ● This article explains the procedure to follow if the SNMP TEST fails when configuring Hardware Sentry KM to monitor a system running on Linux using SNMP-based connectors. ● Keywords: Connectors, SNMP
KB1132 Verifying that Every EMC Disk Arrays are Properly Attached to an EMC SMI-S Provider
Best practice ● This article explains how to make sure that the EMC SMI-S Provider discovers the every disk arrays by using the TestSmiProvider tool. ● Keywords: ECOM, EMC, SMI-S Provider, TestSmiProvider
KB1135 High CPU and PATROL Crash Issues after loading Hardware Sentry KM
Problem ● This article explains how to avoid high CPU utilization problems and PATROL Agent crashes that may occur on a Windows server after installing Hardware Sentry KM for PATROL. ● Keywords: CPU, PATROL Agent
KB1134 BPPM Group View: Monitors not Displayed in Tree Views
Problem ● This article explains the procedure to follow if the tree view available in the BPPM 9.0 console only displays the devices and not the monitors. ● Keywords: Knowledge Modules, BMC ProactiveNet Performance Management, BPPM
KB1129 Deduplicating PATROL Events with Different mc_origin_key Slot Values
Problem ● This article explains how to deduplicate PATROL events generated by the KMs when using PATROL-Cell direct integration. ● Keywords: Events, PATROL-Cell, Slots
KB1127 Troubleshooting the Dell Open Manage Server Administrator
Problem ● This article describes some steps to verify the functioning of the Dell Open Manage Server Administrator. ● Keywords: Dell, Dell OMSA, Open Manage
KB1128 Prerequisites to Monitor HP ProLiant Servers Running Linux
Best Practice ● This article lists the packages that need to be installed on a HP ProLiant server running Linux. ● Keywords: HP, HP Insight Management, HP ProLiant
KB1047 Monitoring Sun Fire M4000, M5000, M8000 and M9000 Servers with Hardware Sentry
Best Practice ● This article provides detailed instructions for configuring Hardware Sentry KM for PATROL to properly monitor Sun Fire M4000, M5000, M8000 and M9000 servers. ● Keywords: Sun, Sun Fire
KB1096 Managing Thresholds in Hardware Sentry KM for PATROL 1.8.00
Best Practice ● This article describes how to manage thresholds in Hardware Sentry KM for PATROL. It presents the different types of thresholds available and introduces the concept of the ANYINST and ALL_INSTANCES mechanism. ● Keywords: ALL_INSTANCES, ANYINST, Thresholds, Tuning, Event Management
KB1107 Managing Thresholds in Hardware Sentry KM for PATROL
Miscellaneous ● This article explains how to manage thresholds in Hardware Sentry KM for PATROL. ● Keywords: Thresholds
KB1124 Problem: BPM Express for Dell Compellent Fails to Collect Data
Problem ● This article explains why BMC Performance Manager Express for Dell Compellent fails to collect data. ● Keywords: BMC Performance Manager Express for Dell Compellent, Portal
KB1125 Verifying the IBM Director Agent is Operating Properly
Problem ● This article provides workaround techniques to verify that the IBM Director Agent is operating properly. ● Keywords: CIM Server, IBM, IBM Director, IBM Director Agent, LSI, xSeries
KB1123 Other Sentry KMs Stop Working After EMC KM 3.1.00 Install
Problem ● If you install the EMC Disk Arrays KM for PATROL v3.1.00 on top of other Sentry KMs (see the affected products list), these KMs stop working with a Could not find a suitable JRE error message. ● Keywords: EMC Disk Arrays KM, Jar, Java, SEN_JavaCheck.jar
KB1040 Monitoring Dell Blade Servers with Hardware Sentry
Best Practice ● This article covers the basic Dell Blade Servers hardware components and the supported communication protocols and provides detailed instructions for installing and configuring Hardware Sentry KM for PATROL to properly monitor Dell Blade Servers. ● Keywords: Blade, Blade Servers, Chassis, Dell, DRAC, Telnet
KB1042 Monitoring IBM BladeCenter Systems with Hardware Sentry
Best Practice ● This article covers the basic IBM© BladeCenter Servers hardware components and the supported communication protocols and provides detailed instructions for installing and configuring Hardware Sentry KM for PATROL to properly monitor IBM© BladeCenter Servers. ● Keywords: IBM, BladeCenter
KB1057 Monitoring Cisco UCS Servers Running ESXi
Best Practice ● This article explains how to monitor Cisco UCS servers running ESXi with Hardware Sentry. ● Keywords: Cisco, Cisco UCS, ESXi, VMware
KB1122 Monitoring Studio: Monitoring Remote Log/Flat Files
Best Practice ● This article explains how to monitor remote log/flat files with Monitoring Studio. ● Keywords: Log File, File Monitoring, Flat File
KB1055 Monitoring Cisco UCS Servers Running Windows
Best Practice ● This article explains how to monitor Cisco UCS servers running Windows with Hardware Sentry. ● Keywords: Cisco, Cisco UCS
KB1056 Monitoring Cisco UCS Servers Running Linux
Best Practice ● This article explains how to monitor a Cisco UCS server running Linux with Hardware Sentry. ● Keywords: Cisco, Cisco UCS
KB1046 Monitoring Sun Fire F12K, F15K, E20K and E25K Servers with Hardware Sentry
Best Practice ● This article provides detailed instructions for installing and configuring Hardware Sentry KM for PATROL to properly monitor Sun Fire F12K, F15K, E20K and E25K servers. ● Keywords: SMC, SPARC, Sun, Sun Fire
KB1085 Monitoring Cisco MDS 9000 Series FC Switches with Hardware Sentry
Best Practice ● This article explains how to monitor the health and detect hardware failures in Cisco MDS 9000 Series FC Switches. ● Keywords: Cisco, Cisco MDS, FC Switches
KB1051 Monitoring Studio: Getting Automatically Notified by Email for an Error in a Log File
Best Practice ● This article describes how to set up an email notification when a particular string is found in the output file of any application. ● Keywords: Alert Actions, File Monitoring, Log File
KB1033 Infinite Loop Reported in the PATROL Agent Log or System Output Window
Problem ● This article explains why an infinite loop is reported in the PATROL Agent log or System Output Window. ● Keywords: PATROL Agent, System Output Window, SOW
KB1118 Updating the mc_host and mc_host_address Slots of Sentry Class-41 Events in BEM with the Actual Hostname and IP Address of the Remotely Monitored System
Problem ● This article explains how to update the mc_host and mc_host_address slots of Sentry class-41 events in BEM with the actual hostname and IP address of the remotely monitored system" ● Keywords: BEM, BPPM, Class 41, Events, mc_host, mc_host_address, slots
KB1120 Displaying the System Name and Hostname of the Monitored System in Alert Actions
Problem ● This article explains how to retrieve and show the actual system name and/or the configured hostname/IP address of a system being monitored remotely, while using an alert action (e.g. Trigger a PATROL Event). ● Keywords: Alert Actions
KB1117 No command type for parameter '<parameter_name>' -- parameter suspended
Problem ● This article explains how to avoid error messages due to a threshold management issue in the BMC Event Management KM. ● Keywords: Knowledge Modules, Thresholds
KB1115 IBM Director Agent – Adding Authenticated Users
Best Practice ● This article explains how to get the CIM server configuration on IBM servers and add authenticated users. ● Keywords: CIM Server, IBM Director, IBM Director Agent
KB1114 Creating a Hierarchical View in BMC ProactiveNet Performance Management
Miscellaneous ● This article explains how to create a hierarchical view of the systems monitored by the Sentry KMs in BMC ProactiveNet Performance Management. ● Keywords: Knowledge Modules, BMC ProactiveNet Performance Management, Service Model
KB1113 Integrating the Sentry Software's KMs into BMC ProactiveNet Performance Management (BPPM)
Best Practice ● This article explains how to integrate the Sentry Software’s KMs into BMC ProactiveNet Performance Management (BPPM). ● Keywords: BMC ProactiveNet Performance Management, BPPM, Knowledge Modules
KB1106 Problem: Missing Sentry Software's KMs in BPPM CMA Monitoring Repository
Problem ● This article explains how to make the Sentry Software's KMs appear in BPPM CMA Monitoring Repository. ● Keywords: BPPM, TrueSight
KB1108 Managing Thresholds: the Event Management Thresholds Mechanism
Miscellaneous ● This article explains how to manage thresholds in Hardware Sentry KM for PATROL. ● Keywords: Event Management, Event Management KM, Thresholds
KB1109 Managing Thresholds: the Tuning Thresholds Mechanism
Miscellaneous ● This article explains how to manage thresholds in Hardware Sentry KM for PATROL. ● Keywords: Thresholds, Tuning
KB1111 Monitoring Studio: Executing Commands in Windows PowerShell Using the Command-line Analysis Tool
Best Practice ● This article explains how to use the command-line analysis tool in Monitoring Studio to execute commands in Windows PowerShell. ● Keywords: Command Line, PowerShell
KB1112 Log File Monitoring: Searching for a String and Triggering Alarm for each Occurrence
Best Practice ● This article explains how to configure Monitoring Studio to search for a string in a log file and get a new alarm each time this line is found." ● Keywords: File Monitoring, Log File, String Search
KB1110 Preventing the Automatic Discovery of EMC Symmetrix Arrays
Best Practice ● This article explains the procedure to prevent EMC Symmetrix Arrays from being automatically detected. ● Keywords: EMC, Performance, Symmetrix
KB1105 Monitoring Studio: Extracting Values from a Multiple-Line File
Best Practice ● This article explains how to perform a numeric extraction from a multiple line data record using Monitoring Studio. ● Keywords: File Monitoring, Numeric Value Extraction, String Search, Value Extraction
KB1103 Handling PATROL Events of Class 11/41
Best Practice ● This article explains how to handle PATROL Events of Class 11/41 and more especially how to remove the Events of Class 41 when the thresholds are no longer exceeded. ● Keywords: Class 11, Class 41, Events, PATROL Agent, PATROL Events
KB1104 Integrating the Events Generated by the KMs into BMC Event Manager
Best Practice ● This article explains how to integrate the events generated by the Sentry Software's KMs into BMC Event Manager (BEM). ● Keywords: BMC Event Manager, BMC Impact Integration, Events, wpconfig
KB1101 Installing the Hitachi Device Manager Agent on Linux
Best practice ● This article explains how to install the Hitachi Device Manager agent on Linux to get performance statistics from Hitachi Virtual Storage Platform (VSP) ● Keywords: Hitachi, Hitachi Device Manager, Hitachi Virtual Storage Platform, VSP
KB1100 SNMP 'get_next' fails on Network adapter on HP ProLiant Servers
Problem ● This article describes the procedure to follow if SNMP 'get_next' fails on Network adapter on HP ProLiantliant Servers. ● Keywords: HP, HP ProLiant, SNMP
KB1098 SMI-S Provider Returning Incorrect Operational Status Field from CLARiiON and VNX Arrays
Problem ● This article describes the procedure to follow if the SMI-S provider is returning incorrect Operational Status field from CLARiiON and VNX Arrays. ● Keywords: EMC, CLARiiON, VNX
KB1097 Installing Sentry Software's KMs on Open VMS
Best Practice ● This article explains how to install Sentry Software's KMs on Open VMS. ● Keywords: Open VMS, PATROL, TrueSight, VMSTAR.EXE
KB1095 Monitoring Sun StorageTek Disk Arrays with Hardware Sentry
Best Practice ● This article explains how to monitor Sun Storage TEK disk arrays using Hardware Sentry KM for PATROL and BMC Performance Manager Express for Hardware. ● Keywords: LSI, SMI-S Provider, Sun, Sun Storage TEK
KB1093 Monitoring Studio: Monitoring the Processes of a Specific User
Best Practice ● This article explains how to configure Monitoring Studio KM for PATROL to monitor the processes of a specific user. ● Keywords: Process Monitoring
KB1091 Verifying hardware status on VMware vSphere client
Best Practice ● This article briefly explains the procedure to verify the status of the components in the VMware vSphere client. ● Keywords: ESXi, VMware, vSphere
KB1090 How to Know Which Version of the Hardware Sentry KM is Currently Installed on Your System?
Best Practice ● This article explains how to find the version of the Hardware Sentry KM currently installed on your system. ● Keywords: Knowledge Modules
KB1089 Monitoring Disk Space on UNC Mounted Drives using Monitoring Studio
Best Practice ● This article explains how to configure the Monitoring Studio KM to monitor the available disk space on network mounted drives. ● Keywords: Command Line
KB1088 Monitoring Studio: File Monitoring on Dynamic Files
Best Practice ● This article explains to monitor the latest log files generated every day. ● Keywords: Dynamic Files, File Monitoring, Log Monitoring
KB1087 Monitoring Studio: Acknowledging Alerts Using Alert Action
Best Practice ● This article explains how to configure a customized alert action to acknowledge an alert after a certain amount of time. ● Keywords: Alerts, Alert Actions
KB1086 Automatically Resetting the Value of a Parameter when a Threshold is Reached
Best Practice ● This article explains how to automatically reset the value of a parameter when a threshold is reached. ● Keywords: Monitoring Studio KM for PATROL
KB1083 Hardware Monitoring: Errors Triggering Alerts on the ErrorCount Parameter for Physical Disks on Sun Solaris Systems
Miscellaneous ● On Sun Solaris systems, the ErrorCount parameter shows the number of errors that occurred on each physical disk since the last counter reset (either a reboot or a manual acknowledge and reset of the parameter). This article details which conditions are taken into account by the ErrorCount parameter and trigger an alarm. ● Keywords: Alerts, dd, ErrorCount, iostat
KB1082 Monitoring Studio: Calculating the Standard Deviation using the Multi-Parameter Formula
Best Practice ● This article explains how to calculate the standard deviation using the Multi-Parameter Formula tool. ● Keywords: Multi-Parameter Formula
KB1081 Integrating Hardware Sentry KM with BMC Portal
Best Practice ● This article explains how to integrate Hardware Sentry KM with BMC Portal. ● Keywords: Portal, BPM Express for Hardware, BPM
KB1080 Using Sudo in Hardware Sentry KM
Best Practice ● This article describes how to optimize the use the 'sudo' utility with Hardware Sentry KM for PATROL. ● Keywords: Sudo
KB1067 EMC SMI-S Provider: Modifying the Port
Best Practice ● This article provides general information about the SMI-S Providers. ● Keywords: EMC SMI-S Provider
KB1079 IBM SMI-S Provider: Miscellaneous Information
Best Practice ● This article lists miscellaneous information about the IBM SMI-S Provider. ● Keywords: IBM SMI-S Provider
KB1078 IBM SMI-S Provider: Basic operations
Best Practice ● This article describes the basic operations available for the IBM SMI-S Provider. ● Keywords: IBM SMI-S Provider
KB1069 EMC SMI-S Provider: Getting CLARiiON Performance in the Profiler
Best Practice ● This article describes how to get CLARiiON performance in the Profiler. ● Keywords: EMC SMI-S Provider
KB1070 EMC SMI-S Provider: Basic Operations
Best Practice ● This article describes the basic operations available for the EMC SMI-S Provider. ● Keywords: EMC SMI-S Provider
KB1073 HDS SMI-S Provider: Enabling SMI-S on Device Manager
Best Practice ● This article explains how to enable SMI-S on Device Manager. ● Keywords: HDS SMI-S Provider, HiCommand, Hitachi
KB1077 IBM SMI-S Provider: Configuring the CIM Agent
Best Practice ● This article explains how to configured the CIM Agent. ● Keywords: IBM SMI-S Provider
KB1068 EMC SMI-S Provider: Troubleshooting
Problem ● This article describes errors that may occur with the EMC SMI-S Provider. ● Keywords: EMC SMI-S Provider
KB1072 HDS SMI-S Provider: Getting Performance Metrics
Best Practice ● This article describes how performance metrics are retrieved from Hitachi Data Systems. ● Keywords: HDS SMI-S Provider, Hitachi
KB1065 Hardware Sentry: Some Connectors Shows a Zero Byte Size
Miscellaneous ● This article explains why the Hardware Sentry KM package contains a set of zero bytes connectors. ● Keywords: Connectors
KB1063 Hardware Monitoring: Enabling Missing Device Detection
Best Practice ● This article explains how to enable missing device detection for specific component types on Hardware Sentry KM 1.7.xx. ● Keywords: Hardware Sentry KM for PATROL
KB1064 Hardware Monitoring: Disabling Missing Device Detection
Best Practice ● This article explains how to disable missing device detection for specific component types on Hardware Sentry KM for PATROL 1.7.xx classes. ● Keywords: Hardware Sentry KM for PATROL
KB1061 Object IDs shown in Hardware Sentry KM do not Match with Other Management Consoles
Problem ● This article explains why object IDs shown in Hardware Sentry KM do not match with other management consoles. ● Keywords: Hardware Sentry KM for PATROL
KB1060 Hardware Monitoring: Modifying the Maximum Number of Hosts
Best Practice ● This article explains how to monitor more than 5 devices with Hardware Sentry KM for PATROL. ● Keywords: PATROL Agent
KB1058 Monitoring Cisco UCS Servers Through Their IMC
Best Practice ● This article explains how to monitor Cisco UCS servers through their IMC with Hardware Sentry ● Keywords: Cisco, Cisco UCS, IMC, IPMI-over-LAN, out-of-band
KB1054 Hardware Monitoring: Understanding Missing Devices and Connector Failures
Best Practice ● This article helps understand missing devices and connector failures. ● Keywords: Connectors
KB1044 Monitoring Sun SPARC T1 and T2 systems (sun4v) with Hardware Sentry
Best Practice ● This article provides detailed instructions for installing and configuring Hardware Sentry KM for PATROL to properly monitor Sun SPARC T1 and T2 systems. ● Keywords: ALOM, SPARC T1, SPARC T2, Sun, sun4v
KB1043 Monitoring Sun Solaris Systems (sun4u) with Hardware Sentry
Best Practice ● This article covers the basic Sun Solaris Systems (sun4u) hardware components and the supported communication protocols and provides detailed instructions for installing and configuring Hardware Sentry KM for PATROL to properly monitor Sun Solaris Systems (sun4u). ● Keywords: ALOM, in-band, kstat, out-of-band, prtdiag, psrinfo, Solaris, Sun, sun4u, Sun Blade 100, Sun Fire V100, Sun Fire V210, Sun Fire 480r, Sun Fire V880, Sun Fire V1280, Sun Enterprise 3500
KB1045 Monitoring Sun X86 and X64 Systems with Hardware Sentry
Best Practice ● This article provides detailed instructions for installing and configuring Hardware Sentry KM for PATROL to properly monitor Sun X86 and X64 systems. ● Keywords: Sun, Sun Fire
KB1037 Improving BMC Performance Manager Express for Hardware Upgrade Speed
Best Practice ● This article explains that reducing the number of solution-upgrades xml files will improve BMC Performance Manager Express for Hardware upgrade speed. ● Keywords: BMC Performance Manager Express for Hardware
KB1036 Unable to Perform Remote Monitoring from Windows 2008 Servers with UAC Turned on
Problem ● This article explains why remote monitoring from a Windows 2008 server with UAC turned on fails. ● Keywords: Hardware Sentry KM for PATROL, Windows 2008 Servers
KB1034 Monitoring IBM DS6000/DS8000 Series Disk Systems with Hardware Sentry
Best practice ● This article explains the procedure to follow to monitor IBM DS6000/DS8000 Series disk systems with Hardware Sentry KM for PATROL and BMC Performance Express for Hardware. ● Keywords: IBM, DS6000, DS8000
KB1032 Monitoring Studio: Monitoring SSL Certificate Expiration Date
Best practice ● This article explains how to configure Monitoring Studio and BMC Performance Manager Express Monitoring Studio to be automatically informed when an SSL Certificate is about to reach its expiration date. ● Keywords: Shell, SSL, SSL Certificate
KB1031 All SNMP-based Connectors Fail for one Hour before Reactivating
Problem ● This article describes the procedure to follow if all the SNMP based connectors fail for one hour before reactivating. ● Keywords: Connectors, SNMP
KB1030 Monitoring VMWare ESX/ESXi (BMC Performance Manager Express for Hardware)
Best practice ● This article explains how to monitor Monitoring VMWare ESX/ESXi with BMC Performance Manager Express for Hardware. ● Keywords: BPM, BMC Performance Manager Express for Hardware, ESX, ESXi, Portal, VMWare
KB1028 Monitoring Studio: Counting the Number of Files in a Specific Directory
Best practice ● This article explains how to leverage Monitoring Studio to obtain the number of files stored in a specific directory. ● Keywords: File Monitoring
KB1027 Monitoring Cisco MDS 9020 Fabric Switches with Hardware Sentry
Best practice ● This article explains how to monitor the health and performance of Cisco MDS 9020 Fabric Switches with Hardware Sentry. ● Keywords: Cisco, Fabric Switches
KB1024 Monitoring IBM DS3000, DS4000 and DS5000 Series Disk Storage Systems
Best practice ● This article explains how to monitor DS3xxx, DS4xxx, DS5xxx systems managed by the SMCLI utility. ● Keywords: DS3000, DS4000, DS5000
KB1022 No Environment Information on Sun T1000/T2000 Servers
Problem ● This article explains why no environnent information on Sun T1000/T2000 Servers (aka T100 / T200). Customers using remote monitoring of the server's ALOM card are not affected by this issue. ● Keywords: ALOM Card, Sun
KB1021 Hardware Monitoring: Abnormally High CPU consumption on SUN platforms
Problem ● When monitoring SUN servers with BMC Performance Manager Express for Hardware 2.7.03 and 2.7.04, the SunNetwork and the Sunprtpicl connectors generate numerous processes and thus a high CPU load. ● Keywords: BMC Performance Manager Express for Hardware, BPM, BPM Express for Hardware, Sun
KB1012 Monitoring Studio Does not Take into Account a Change to the Polling Interval
Problem ● This article explains why Monitoring Studio does not take into account a change to the Polling Interval. ● Keywords: Event Manager, Event Manager KM, Monitoring Studio, Polling Interval, Tuning
KB1011 DCOM 10009 Errors in the System Event Log of RSM Servers
Problem ● DCOM 10009 errors appear in the System Event Log of the RSM servers when WMI Script Mode is Enabled. ● Keywords: BPM
KB1019 No Hardware Data Collected due to WMI Memory Leak
Problem ● This article provides the procedure to follow if the various WMI patches from BMC or Sentry do not seem to have cured the WMI Memory leak on your system. ● Keywords: BMC Performance Manager Express for Hardware
KB1014 No Storage Connector Activating when Monitoring Dell Servers
Problem ● This article explains why no storage connector is activating when monitoring Dell Servers and why no physical or logical disks are shown. ● Keywords: Connectors
KB1015 HP NC360T not Monitored on Servers Running Windows.
Problem ● This article explains why HP NC360T is not monitored on servers running Windows. ● Keywords: BMC Performance Manager Express for Hardware (2.6 or earlier), BMC Performance Manager Express for Hardware (2.7 or later, if using the WMI Network Card Connector), Hardware Sentry KM for PATROL (1.5.01 or earlier), Hardware Sentry KM for PATROL (1.6 or later, if using the WMI Network Card Connector)
KB1017 Monitoring Studio: Unexpected Output for a String Search
Problem ● This article explains why a string search performed on a flat/log file may return an abnormal output. ● Keywords: File Monitoring, Log File, String Search
KB1018 How to Check the IBM Director’s version Number
Problem ● This article explains how to check the IBM Director’s version number. ● Keywords: IBM Director
KB1013 Sudo Configuration Methods / Execution Methods
Problem ● This article describes the various ways to execute commands using the Hardware PM. ● Keywords: Sudo
KB1016 Instances are Missing Even Though Connectors Are Properly Loaded
Problem ● This article explains why not all instances are created although connectors are loaded properly. ● Keywords: Connectors
KB1006 Hardware Monitoring: Error Percentages Greater than 100 Reported on Fiber Switches
Problem ● When monitoring fiber switches with Hardware Sentry KM for PATROL, certain ports return error percentages greater than 100%. ● Keywords: Fiber Switches, Switches
KB1009 On IBM xSeries Servers, IBM Director 5.20 or Later Will not Work After Upgrade
Problem ● Due to a problem in its upgrade procedure, the IBM Director Agent stops working, preventing Hardware Sentry KM and BMC Performance Manager Express for Hardware from monitoring the IBM xSeries server. ● Keywords: IBM Director, xSeries
KB1010 On IBM xSeries Servers, Disks are not being reported.
Problem ● On IBM xSeries Servers, issues can arrise if both the ServeRaid Extensions for IBM Director and the ServeRaid GUI are installed on the same system. ● Keywords: xSeries
KB1008 Hardware Monitoring: No Environmental Information Available on IBM xSeries Servers
Problem ● A problem with the IPMI driver prevents the proper monitoring of the environment on IBM xSeries servers. ● Keywords: xSeries
KB1003 Hardware Monitoring: Non-physical Network Cards Displayed on Sun Solaris Systems
Problem ● This article describes the procedure to follow if Hardware Sentry KM for PATROL or BPM Express for Hardware do not properly discover and monitor non-physical network adapters (sppp0, clprivnet, etc.) on Sun Solaris systems. ● Keywords: Sun Solaris
KB1005 Hardware Monitoring: Physical Network Cards not Discovered on Sun Solaris Systems
Problem ● This article describes the procedure to follow if Hardware Sentry KM for PATROL or BPM Express for Hardware fail to discover network adapters on Sun Solaris systems. ● Keywords: Sun Solaris
KB1004 Hardware Monitoring: Missing Processors and Memory Modules on Sun Fire M8000 and M9000
Problem ● This article describes the procedure to follow if Hardware Sentry KM for PATROL or BPM Express for Hardware do not properly discover the processors and memory modules in Sun Fire M8000 and M9000 systems. ● Keywords: Sun Fire

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