Knowledge Base

Hardware Monitoring: Enabling Missing Device Detection

KB1063 - May 23, 2011

Type: Best Practice

Description: This article explains how to enable missing device detection for specific component types on Hardware Sentry KM 1.7.xx.

Additional Keywords: Hardware Sentry KM for PATROL

Related Topics

Description

The Hardware Sentry KM for PATROL 1.7.xx is designed not to trigger an alert when the following component types go missing.

  • MS_HW_LOGICALDISK
  • MS_HW_VOLTAGE
  • MS_HW_TEMPERATURE
  • MS_HW_ENCLOSURE
  • MS_HW_LED

Solution

If you wish to perform missing device detection on any of these component types you can override the default list.

For example if you wish to be alerted when the logical disks go missing, then:

  1. Import the Patrol Agent configuration of the host on which you wish to add this functionality
  2. Create a new variable /SENTRY/HARDWARE/noMissingDeviceDetectionClasses
  3. Add the following list in the value field as shown below, or simply remove the MS_HW_LOGICALDISK class from the list.
    • MS_HW_VOLTAGE
    • MS_HW_TEMPERATURE
    • MS_HW_ENCLOSURE
    • MS_HW_LED
  4. Apply the configuration and Reinitialize Hardware Sentry by right-clicking a Hardware instance in the PATROL Console and selecting "Reinitialize KM" from the KM Commands. The default list of component types will then exclude the LOGICAL DISK type and activate the missing device detection for this component type. The default list of component types for which no alert will be trigger when they go missing will then look like:
    • MS_HW_VOLTAGE
    • MS_HW_TEMPERATURE
    • MS_HW_ENCLOSURE
    • MS_HW_LED

For more information on global configuration variables please refer to https://www.sentrysoftware.com/library/mshw/configurationvariables-truesight.html