Unable to Monitor Hardware Using SNMP-based Connectors with PATROL Agent v.9.5.00.02
KB1162 - Nov 26, 2014
Type: Problem
Description: How to solve the hardware monitoring problem encountered when using SNMP-based connectors with PATROL Agent v.9.5.00.02
Additional Keywords: Connectors, SNMP
Description
SNMP-based connectors are not working as expected when using PATROL Agent v.9.5.00.02 with Hardware Sentry KM for PATROL, although the configuration is correct (SNMP community string, port, etc.). The error message “Unable to snmp_walk on…” appears in the KM debug logs or in the System Output Window even though the SNMP walk/get command works properly.
Note: To ensure that the SNMP Walk command returns results, you can perform the snmpwalk -v1 -c HOSTNAME OID command in a third-party utility (e.g. snmpwalk) against the same OIDs.
Solution
This is a known issue identified for the PATROL Agent v.9.5.00.02 and registered as QM001859325 (PATROL Agent terminated abnormally when snmp_walk PSL function referred the uninitialized memory block.)
To solve this issue, you just have to update to PATROL Agent v.9.5.00.03 or higher.
Related Topics
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- Collecting an SNMP Walk/Dump
- Hardware Monitoring: Monitoring Servers Using SNMP
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- Hardware Monitoring: Understanding Missing Devices and Connector Failures
- Hardware Sentry: Some Connectors Shows a Zero Byte Size
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- Monitoring HP Blade Chassis Virtual Connect with Hardware Sentry
- Monitoring HP Blade Systems with Hardware Sentry
- No Storage Connector Activating when Monitoring Dell Servers
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- SNMP-Based Connectors Stopped Working