HC-282-KM - Dell PowerEdge Servers with External Disk Shelves: Missing Disks

Jun 22, 2016
Patch for Hardware Sentry KM for PATROL - Version(s) 1.8.01,1.8.02,1.9.00,1.9.50

Download File

Patch content

Connector for Dell OpenManage Storage Manager

Should you install this patch?

Install this patch if you have an external disk shelf attached to your Dell PowerEdge Server and all disks are not displayed. This patch replaces P1729.

What does it fix?

In servers with multiple controllers, the Dell disk ID (0:1:0) is not always unique. Disks inside the server can share IDs with disks in the disk shelf. The patched connector now uses the Nexus ID (\0\0\1\0) as the unique identifier. The Dell disk ID will still be used as the ID in the console.

How to install the patch?

  1. Copy the following file to the %PATROL_HOME%\lib\MS_HW_hdf or the $PATROL_HOME/lib/MS_HW_hdf directory on the server where the PATROL Agent runs:
    • MS_HW_DellStorageManager.hdf
  2. Re-initialize Hardware Sentry for the patch to take effect. Nothing needs to be installed on Console systems.