|
When you encounter an issue and wish to report it to Sentry Software, you will be asked to enable the Debug Mode and provide the debug output to the Sentry Software support team.
To enable the debug mode
| 1. | Log on to Central Monitoring Administration. |
| 2. | Edit the Monitoring Policy that applies to the PATROL Agent for which you need to enable the debug mode: |
| • | In the Navigation pane, click the Policies drawer. |
| • | Expand the Monitoring folder and select a policy view (e.g. All). |
| • | Select your policy and click  . |
| • | Click the Monitor Configuration link. |
| • | Select the IBM XiV Storage Monitor Type and click . |
| 3. | Click the Advanced button. |
Enabling the Debug Mode
| 1. | Check the Enable Debug Mode box. The solution will store debug information in a log file. By default debug files are stored in the %PATROL_HOME%\log folder. |
| 2. | In the Debug End Time field, enter the date and time at which the system must stop logging debug information. Required format: yyyy/mm/dd hh:mm:ss. |
| 3. | Click Close to save your settings. |
 For the debug mode to be enabled, the Enable Debug Mode must be checked and the Debug End Time must be properly set to a date and time in the future.
|
