Whether you are new to monitoring IT infrastructure or a seasoned system administrator, you could benefit from our Support Team's expertise.
a multi-vendor certified support team
Rely on skilled support engineers dedicated to offer you a superior support
Our extensive experience working with a large variety of systems is at your service to assist you throughout your journey to a performant and greener IT environment. Our dynamic team of support engineers has a deep understanding of your monitoring challenges; from installation to initial operation, from simple configuration to complex deployment, we are here for you!
get the most out of our expertise
- Be operational faster with the help of our skilled support engineers
- Rely on a multi-vendor certified support team
- Benefit from our 20 years of experience assisting IT operators
- Get personalized answers to your technical questions
leverage our high-quality knowledge base
- Benefit from other customers' experience through actual use-cases
- Troubleshoot with technical dedicated guides
- Rely on best practice guidelines
- How-to dedicated to all supported platforms
Take advantage of a private collaborative portal
- Track your request resolution status via Jira Service Management
- Interact with us via emails, Slack, or Teams — No chatbot!
- Get early access to patches
- Submit requests for enhancements (RFEs)
They trust Sentry Desk
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Really want to thank Arif and Alex for the exceptional work they do. The issue has been fixed. This was the last leg remaining with today's go-live.
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Thank you for all the support that you have provided today, with regards to our hardware monitoring requirement.
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Thank you very much Sam for your professional support and for your patience of course.
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Thanks Sentry, for the great support and going the extra mile.