Whether you are new to monitoring IT infrastructure or a seasoned system administrator, you could benefit from our Support Team's expertise.

a multi-vendor certified support team

Rely on skilled support engineers dedicated to offer you a superior support

Our extensive experience working with a large variety of systems is at your service to assist you throughout your journey to a performant and greener IT environment. Our dynamic team of support engineers has a deep understanding of your monitoring challenges; from installation to initial operation, from simple configuration to complex deployment, we are here for you!

get the most out of our expertise

  • Be operational faster with the help of our skilled support engineers
  • Rely on a multi-vendor certified support team
  • Benefit from our 20 years of experience assisting IT operators
  • Get personalized answers to your technical questions

leverage our high-quality knowledge base

  • Benefit from other customers' experience through actual use-cases
  • Troubleshoot with technical dedicated guides
  • Rely on best practice guidelines
  • How-to dedicated to all supported platforms

Take advantage of a private collaborative portal

  • Track your request resolution status via Jira Service Management
  • Interact with us via emails, Slack, or Teams — No chatbot!
  • Get early access to patches
  • Submit requests for enhancements (RFEs)

They trust Sentry Desk

  • Really want to thank Arif and Alex for the exceptional work they do. The issue has been fixed. This was the last leg remaining with today's go-live.

    IT Service Company

  • Thank you for all the support that you have provided today, with regards to our hardware monitoring requirement.

    IT Service Company

  • Thank you very much Sam for your professional support and for your patience of course.

    Integrator

  • Thanks Sentry, for the great support and going the extra mile.

    Major player in Data Center Support