HC-394-KM - Quantum DXi False Alerts and/or Connector Failures

Nov 24, 2017
Patch for Hardware Sentry KM for PATROL - Version(s) 1.8.01,1.8.02,1.9.00,1.9.50,1.9.60

Download File

Patch content

Connector for Quantum DXi Deduplication / NAS / Backup Systems.

Should you install this patch?

Install this patch:

  • if you are receiving false physical disk alerts (Online / Global Hot Spare / Unassigned Hot Spare)
  • and/or if you are getting connector failures (timeouts).

What does it fix?

  • The connector no longer alerts if the status of the disk is "Online", "Global Hot Spare" or "Unassigned Hot Spare".
  • The connection timeout value has been increased to prevent issues with slower systems.

How to install the patch?

  1. Copy the following file to the %PATROL_HOME%\lib\MS_HW_hdf or $PATROL_HOME/lib/MS_HW_hdf directory on the server where the PATROL Agent runs:
    • MS_HW_QuantumDXi.hdf
  2. Re-initialize Hardware Sentry for the patch to take effect. Nothing needs to be installed on Console systems.