P1338 - NetApp Filers - Missing Devices

Aug 21, 2012
Patch for Hardware Sentry KM for PATROL - Version(s) 1.6.00,1.6.01,1.7.00,1.7.01,1.8.00

Download File

Patch content

Connector for monitoring NetApp Filers

Should you install this patch?

Install this patch if you are getting regular batches of Physical Disk, Temperature, Fan and Power Supply missing alerts.

What does it fix?

The identifiers Physical Disks, Temperatures, Fans and Power Supplies included the adapter to which they were attached. The adapter can change during normal operation, causing the identifier to change and missing alerts to be generated.

This patch changes the identifier to the Physical Disk ID / Disk Shelf WWN. The original identifier can now be found in the Infobox under Identifying Information.

How to install the patch?

  1. Copy the following file to the $PATROL_HOME/lib/MS_HW_hdf directory on the managed server:
    • MS_HW_NetApp.hdf
  2. Re-initialize Hardware Sentry for the patch to take effect ([right-click] on the main Hardware Sentry icon > [KM Commands] > [Reinitialize KM...]).
  3. Nothing needs to be installed on Console systems.