P1339 - NetApp Filers - Missing Devices

Aug 21, 2012
Patch for BMC Performance Manager Express for Hardware - Version(s) 2.7.00,2.7.05,2.7.13,2.7.17,2.7.26,2.7.28

Download File

Patch content

Connector for monitoring NetApp Filers

Should you install this patch?

Install this patch if you are getting regular batches of Physical Disk, Temperature, Fan and Power Supply missing alerts.

What does it fix?

The identifiers Physical Disks, Temperatures, Fans and Power Supplies included the adapter to which they were attached. The adapter can change during normal operation, causing the identifier to change and missing alerts to be generated.

This patch changes the identifier to the Physical Disk ID / Disk Shelf WWN. The original identifier can now be found in the Locator Field.

How to install the patch?

To prevent missing device alerts, it is recommended to stop the RSM before applying this patch.

  1. Copy the following file to %RSM_HOME%\RSMxx\SEN_HW\hdf_27xx\ on the RSM:
    • MS_HW_NetApp.hdf
  2. Restart the RSM.