P1538 - Data Domain - Unknown Status for Physical Disks

Jun 20, 2014
Patch for Hardware Sentry KM for PATROL - Version(s) 1.8.00,1.8.01,1.8.02,1.9.00

Download File

Patch content

Connector for Data Domain Storage Systems

Should you install this patch?

Install this patch if you are monitoring a Data Domain Storage System.

What does it fix?

Due to the structure of the Data Domain MIB, specific strings in a Physical Hard Drive's serial number could cause a disk to report an unknown status.

How to install the patch?

  1. Copy the following file to the $PATROL_HOME/lib/MS_HW_hdf directory on the server where the PATROL Agent runs:
    • MS_HW_DataDomain.hdf
  2. Re-initialize Hardware Sentry for the patch to take effect.
  3. Nothing needs to be installed on Console systems.