P1554 - IBM TS3100/3200 and Dell TL2000/4000 Tape Libraries - False Alerts on ErrorCount Parameters

Jul 23, 2014
Patch for Hardware Sentry KM for PATROL - Version(s) 1.8.00,1.8.01,1.8.02,1.9.00

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Patch content

Connectors for IBM TS3100/3200 and Dell TL2000/4000 Tape Libraries

Should you install this patch?

Install this patch to prevent false alerts on the ErrorCount parameters when monitoring IBM TS3100/TS3200 and Dell TL2000/4000 Tape Libraries.

What does it fix?

Tape drive mounts were incorrectly reported as errors, which resulted in false alerts to be triggered on the ErrorCount parameters. The patched connector now distinguishes between Errors and Mounts.

How to install the patch?

  1. Copy the following files to the $PATROL_HOME/lib/MS_HW_hdf directory on the server where the PATROL Agent runs:
    • MS_HW_DellTL2000.hdf
    • MS_HW_IBMTS3100.hdf
    • MS_HW_IBMTS3200.hdf

    Note: The Dell TL2000 connector can be used for both TL2000 and TL4000 systems.

  2. Re-initialize Hardware Sentry for the patch to take effect.