P1555 - IBM TS3100/3200 and Dell TL2000/4000 Tape Libraries - False Alerts on Error Count Parameters

Jul 23, 2014
Patch for BMC Performance Manager Express for Hardware - Version(s) 2.7.26,2.7.28,2.9.00,2.9.10

Download File

Patch content

Connectors for IBM TS3100/3200 and Dell TL2000/4000 Tape Libraries

Should you install this patch?

Install this patch to prevent false alerts on the Error Count parameters when monitoring IBM TS3100/TS3200 and Dell TL2000/4000 Tape Libraries.

What does it fix?

Tape drive mounts were incorrectly reported as errors, which resulted in false alerts to be triggered on the Error Count parameters. The patched connector now distinguishes between Errors and Mounts.

How to install the patch?

  1. Copy the following files to %RSM_HOME%\RSMxx\SEN_HW\hdf_2xxx\ on each RSM:
    • MS_HW_DellTL2000.hdf
    • MS_HW_IBMTS3100.hdf
    • MS_HW_IBMTS3200.hdf

    Note: The Dell TL2000 connector can be used for both TL2000 and TL4000 systems.

  2. No further actions are required.