Preparing for installation

Option 1: Checking the InfoBox in PATROL Classic

1. From the PATROL Console, right-click a connector instance > InfoBox

   

2. Check the Connector Version field.

Option 2: Checking the Files Installed on the PATROL Agent

This method consists in checking the content of the hcpnakm.ppf file that is copied on the managed system when the Hardware Connector Library is installed separately. The absence of the hcpnakm.ppf file indicates that the Hardware Connector Library installed is the one shipped with Hardware Sentry KM for PATROL.

1. Go to %PATROL_HOME%\Install\insthist\hcpnakm\
2. Open the hcpnakm.ppf file
3. Search for the following lines:

[HEADER]
PRODUCT=hcpnakm
VERSION=6
...

Option 3: Checking the Hardware Sentry Product Log File

1. Enable the debug mode as specified in the Hardware Sentry user guide
2. Go to %PATROL_HOME%\log\
3. Open the MS_HW_product_information_<port>.log file
4. Scroll down to the Hardware Sentry Connectors section to verify the installed version of the Hardware Connector Library.

Option 4: Performing an Agent Query in TrueSight

1. In the navigation pane of the TrueSight console, click Configuration and select Managed Devices.
2. Click a PATROL Agent menu and select Query PATROL Agent.

   

3. The Agent Query Tool opens in a new browser window. In the Command box, enter the query requires MS_HW_q; productReport()

   

4. click Execute.

5. Scroll down to the Hardware Sentry Connectors section to verify the installed version of the Hardware Connector Library.