Unable to Load the Sentry’s KMs when Using PATROL Agent v.9.0.00
KB1168 - May 28, 2015
Type: Problem
Description: This article explains how to load a Sentry’s KM on PATROL Console Operator when the KM does not appear and when getting loading errors in the System Output Window and in the *.errs log file available in %PATROL_HOME%\log.
Additional Keywords: PATROL Agent
Download File
Description
The Sentry Software KMs may fail to load on PATROL Console Operator when using the version 9.0 of the PATROL Agent. In that case, the following errors are displayed in the System Output Window and in the *.errs log file %PATROL_HOME%\log:
Mon Apr 22 09:43:21 2015: ID 101214: PatrolAgent-W-EUSER:
KM LOADING ERRORS BEGIN:
Error at file "C:\PROGRA~1\BMCSOF~1\Patrol3\lib\knowledge\SEN_NAP_MAIN.xml", line 9, column 162
Message: attribute 'annotate' is not declared for element 'MenuCommand'
Error at file "C:\PROGRA~1\BMCSOF~1\Patrol3\lib\knowledge\SEN_NAP_MAIN.xml", line 9, column 162
Message: attribute 'autoID' is not declared for element 'MenuCommand'
Solution
- Stop the PATROL Agent.
- Download and unzip KMFile.zip.
- Copy and paste the KMFile.xsd file to the $PATROL_HOME/lib/knowledge directory on the server where the PATROL Agent runs
- Restart the PATROL Agent.
Nothing needs to be installed on Console systems.
Related Topics
- Class-41 Events not Sent to Cell After Upgrading PATROL Agent to v9.5
- Closing Sentry Class-41 Events in BEM/BPPM when Class-9 Events are Generated
- Handling PATROL Events of Class 11/41
- Hardware Monitoring: Modifying the Maximum Number of Hosts
- High CPU and PATROL Crash Issues after loading Hardware Sentry KM
- Infinite Loop Reported in the PATROL Agent Log or System Output Window
- The user name or password is incorrect Message Appears in PATROL Agent Error Log