Deploy Hardware Sentry KM for PATROL

Prerequisites

To ensure that Hardware Connectors can connect to the monitored platforms and gather the required information, refer to the Supported Platforms and Requirements page.

Import the Monitoring Solution into TrueSight

The TrueSight Central Monitoring Repository may include the current versions of Hardware Sentry that you can use with BMC TrueSight. If the version available in the repository does not correspond to the latest one, you will have to manually import it:

1. Log on to the TrueSight Console.

2. From the navigation pane, select Administration > Repository.

3. Click the Installation Components tab.

   

4. Check that the version of Hardware Sentry is actually the latest one. If not, download the latest version corresponding to your operating system (Windows or UNIX/Linux) available on Sentry's Website.

5. Click Import.

6. Select Single solution.

7. Browse to the .zip source file.

   

8. Click Import.

9. When the selected archive file is imported to the repository, click Close.

Create the Installation Package

The installation package to deploy to managed systems can be created directly from TrueSight Presentation Server:

1. Log on to the TrueSight Console.

2. From the navigation pane, select Administration > Repository.

3. Click the Deployable Packages tab.

4. Click Create Deployable Package.

5. Select the operating system and platform for which you want to create a package. The components available in the repository for the selected operating system and platform are displayed.

   

6. Select the Hardware solution to be included in the package, specify its version, and click Next.

   

7. Specify the Installation Directory and click Next.

   

8. Provide the PATROL 3.x Product Directory and click Next.

   

9. Specify the BMC Product Startup Information and click Next.

   

10. Provide the following information:

    • Name: Enter a unique name for the package.
    • (Optional) Description: Enter a description of the package.
    • Format: Select a file compression format for the package.

    

11. Click Save.

12. Click Close. The package is now available in the Deployable Packages list.

Install the Package

This chapter provides a step by step procedure to install a monitoring solution package:

1. Log on to the TrueSight Console.

2. From the navigation pane, select Configuration > Managed Devices.

   

3. Locate the managed device on which you wish to install Hardware Sentry, click its action button and select Deploy and Install Packages.

   

4. Select the Hardware Sentry package and click Deploy and Install.

   

5. Wait for the installation to complete. You can click the button to refresh the page and check the installation progress in the Deploy Status column.

To reinitialize the monitoring solution (policy)

1. Log on to the TrueSight Console.

2. Click the Configuration Variables tab.

3. Click Add Configuration Variable to set the required configuration variable. The Add Configuration Variable pane is displayed.

   

4. Provide the following information:

   • Variable: type /SENTRY/HARDWARE/automaticReinitialization
   • Operation: select REPLACE from the drop-down list
   • Value: type 1

5. Click OK.

A reinitialization of Hardware Sentry is performed. The discovery checks the automaticReinitialization variable every minute and deletes it in the PATROL agent configuration before performing the re-initialization.

To prevent further unexpected reinitializations, it is recommended to later remove the automaticReinitialization variable from the policy.

To reinitialize the monitoring solution (Agent Query)

1. In the navigation pane of the TrueSight console, click Configuration and select Managed Devices.

2. Click a PATROL Agent menu and select Query PATROL Agent. The Agent Query Tool opens in a new browser window.

3. In the Command box, specify the query and click Execute.

4. Enter the following PSL command:

   requires MS_HW_q; reinitialize(1);

To reinitialize the monitoring solution (Monitoring Studio)

1. In the navigation pane of the TrueSight console, click Configuration and select Managed Devices.

2. Click a PATROL Agent menu and select Query PATROL Agent/Monitoring Studio X. You will be automatically redirected to the Monitoring Studio X console.

   

3. From the Monitoring Studio console, select KM > Hardware Sentry.

4. Click the KM Settings button and scroll down to the Reinitialize section (use the shortcut button at the top of the page).

5. Select the options as per your specific needs:

   Reset KM Settings:

   • Reset All: Enables/disables the reset of all the listed settings except for Reset Alert Thresholds.
   • Reset Discovery and Polling Intervals: Removes all user-defined frequencies for discovery and polling processes to their default values (respectively 1 hour and 2 minutes).
   • Reset Alert Delay: Resets the number of times thresholds can be breached before triggering an alert to their default values (1 time) for numeric, discrete, connector status and present parameters.
   • Reset Alert Actions: Removes all manually set Alert Actions and reverts to basic default actions i.e. Trigger a PATROL event and Annotate a parameter graph.
   • Reset Alerts Settings: Reverts any manually performed configuration changes to the default Hardware Sentry values.
   • Reset Debug Mode: Deactivates the debug mode when it was manually enabled and resets settings to default.
   • Restore Removed Objects and Resume Paused Objects: Reactivates the monitoring of all paused or removed objects.
   • Reset Health Reporting: Clears the report schedule.
   • Reset Java Settings: Removes the custom Java settings (path and credentials). The KM will try to automatically find a suitable JRE.

   Reset Alert Thresholds:

   • Reset Alert Thresholds: Removes all predetermined and dynamic thresholds from the PATROL Agent configuration.